By Andy Wood – Lead Solutions Engineer
Appraisal teams are continuously challenged to increase productivity while maintaining consistent estimate quality. As they write estimates, every appraiser must make hundreds of complex decisions as they assess every repairable claim in their queue. This can include:
- Assessing damage
- Understanding the unique details of a particular vehicle
- Selecting the best repair options
- Adhering to all insurance carrier rules and parameters
- Considering parts costs
- And more
This is a lot to consider, and further, trends within the insurance economy can add strain to an already difficult process. As seasoned employees retire, claims leaders may notice heavier workloads while also bringing new appraisers up to speed on the growing complexity of vehicles and their repair methods, particularly for EVs and ADAS systems.
Plus, many insurers today use dated or disconnected systems and processes, many of which still require manual steps to be taken by appraisers. This could cause workflow bottlenecks or inadvertent mistakes that could increase costs, or lead to delays that create negative consumer experiences.
So, what can be done about all this? CCC® Intelligent Estimating can help balance AI with your employees' expertise, ease their process, and increase confidence that estimates meet your standards.
Here's how it works. With this solution, AI can build line-level estimates from qualified vehicle damage photos in seconds – all according to your own unique rules and thresholds.
It can automatically populate repair or replace operations, labor hour predictions, remove and install operations, and blend procedure predictions, as well as adhere to your own part sourcing rules.
From here, this preliminary estimate is available for appraiser completion, or when your rules allow, a complete line-level estimate can be auto approved.
Then, you can also simplify the consumer's claim experience when you digitally share the insurer-approved estimate for their review. Through all this, CCC Intelligent Estimating can help better inform your appraisal team’s decisions, optimize their workflows, and save time.
Our team recently spoke with a CCC insurance customer that implemented CCC Intelligent Estimating. When sharing the impact they’ve experienced, a few key points stood out:
- While it was a change their appraisers had to get used to, they began adopting the technology as they saw it become an aid in their decision making and a time saver
- This insurer saw a sizable jump in the number of estimates being reviewed that were locked and approved by the appraiser without them having to make changes
- The path to claims resolution accelerated, both through speed to payment and by helping them identify potential total losses faster so claims could be sent to the proper channel sooner
As the industry continues to embrace AI, appraisers are becoming well-positioned to deliver estimates quickly and consistently, improving their process and supporting consumer satisfaction.
To learn more about CCC® Intelligent Estimating, click here.
By Andy Wood – Lead Solutions Engineer
Appraisal teams are continuously challenged to increase productivity while maintaining consistent estimate quality. As they write estimates, every appraiser must make hundreds of complex decisions as they assess every repairable claim in their queue. This can include:
- Assessing damage
- Understanding the unique details of a particular vehicle
- Selecting the best repair options
- Adhering to all insurance carrier rules and parameters
- Considering parts costs
- And more
This is a lot to consider, and further, trends within the insurance economy can add strain to an already difficult process. As seasoned employees retire, claims leaders may notice heavier workloads while also bringing new appraisers up to speed on the growing complexity of vehicles and their repair methods, particularly for EVs and ADAS systems.
Plus, many insurers today use dated or disconnected systems and processes, many of which still require manual steps to be taken by appraisers. This could cause workflow bottlenecks or inadvertent mistakes that could increase costs, or lead to delays that create negative consumer experiences.
So, what can be done about all this? CCC® Intelligent Estimating can help balance AI with your employees' expertise, ease their process, and increase confidence that estimates meet your standards.
Here's how it works. With this solution, AI can build line-level estimates from qualified vehicle damage photos in seconds – all according to your own unique rules and thresholds.
It can automatically populate repair or replace operations, labor hour predictions, remove and install operations, and blend procedure predictions, as well as adhere to your own part sourcing rules.
From here, this preliminary estimate is available for appraiser completion, or when your rules allow, a complete line-level estimate can be auto approved.
Then, you can also simplify the consumer's claim experience when you digitally share the insurer-approved estimate for their review. Through all this, CCC Intelligent Estimating can help better inform your appraisal team’s decisions, optimize their workflows, and save time.
Our team recently spoke with a CCC insurance customer that implemented CCC Intelligent Estimating. When sharing the impact they’ve experienced, a few key points stood out:
- While it was a change their appraisers had to get used to, they began adopting the technology as they saw it become an aid in their decision making and a time saver
- This insurer saw a sizable jump in the number of estimates being reviewed that were locked and approved by the appraiser without them having to make changes
- The path to claims resolution accelerated, both through speed to payment and by helping them identify potential total losses faster so claims could be sent to the proper channel sooner
As the industry continues to embrace AI, appraisers are becoming well-positioned to deliver estimates quickly and consistently, improving their process and supporting consumer satisfaction.
To learn more about CCC® Intelligent Estimating, click here.
