This CCC Connection Blog Series explores how, when used together, powerful, stand-alone solutions deliver exponential value and better connection of data and personas across the claim ecosystem.
It’s no secret that the claims process can be complex and cumbersome.
And to address it, there is no shortage of technology designed to improve the individual steps across that journey. Solutions are available to help capture claim information faster, simplify tasks, provide predictive insights, and more, with each able to deliver meaningful value on their own.
However, if claims leaders take a step back and holistically view their end-to-end experience, they may find unintentional silos within their claims process. These might exist across people or workflows across your organization, slowing and complicating the claims journey with data unable to flow where it's needed, when it's needed.
But - better connection is possible.
The goal is to bring data gained immediately after first notice of loss (FNOL) downstream and help inform decisions much earlier in the claims process. This could be achieved by connecting CCC® First Look and CCC® Impact Dynamics, a combination that can create a powerful advantage.
Beginning with CCC® First Look, this intelligent claim management solution can simplify the collection of vehicle details for both consumers and claims handlers. Right at claim creation, it’s able to ingest vehicle damage photos from multiple sources, such as a guided mobile app experience, or from consumer’s phone camera roll, a tow provider, or salvage vendor, then connect them to any qualified claim. AI can analyze these images and provide actionable data to help inform your team’s next step decisions, which in this case can include directing it to a casualty adjuster.
Without this step, it could take days for either team to receive photos of the damage, slowing the overall process.
When also contracted for CCC® Impact Dynamics, AI can use this early photo data to assess a vehicle’s change in velocity and provide impact severity predictions, within minutes of photo capture. This can help casualty adjusters anticipate likely bodily injury exposures quickly, gain better reserve management support, and identify opportunities to make settlement offers earlier in the process.
Both are AI-driven solutions. But when they work together? The benefits are amplified.
This is just one example of how CCC can help you connect data across the claims ecosystem and bridge the gap between personas at different stages. With CCC® First Look and CCC® Impact Dynamics, you can simplify your process and help your team to make better, earlier, decisions to reduce cycle time, improve consistency, and improve experiences for teams across the claims journey.
