CCC News & Insights

February 23, 2021

Preparing Your Collision Repair Business for Future Connectivity

Mark Fincher, VP - ASG Market Solutions

Digital connectivity is accelerating at a rapid pace as we enter a new decade. Dr. Peter H. Diamandis, CEO at Zero Gravity Corporation, predicts that by 2030, there will be over 500 billion devices and 100 trillion sensors globally. This will be made possible largely through 5G technology with companies like Google, Amazon and SpaceX racing to deploy it via thousands of satellites and other infrastructure. This will take time, but the changes are coming.

So, what does this mean for your collision repair business? Being prepared for the future of connectivity requires embracing the innovations happening incrementally right now. While your frame machine is not yet sending you a notification when it has been idle for four hours and your paint booth doesn’t yet notify you when the filters need to be changed, connectivity is already moving beyond your front office and into the shop.

One way to connect your technicians with your front office automation and give them access to content where they are is through CCC ONE® Mobile.

CCC ONE Mobile is available as part of CCC ONE® Repair Workflow and new features are being added regularly. Your techs can view photos of the damage (remember where that emblem went?), view the estimate, parts status, work order, move the vehicle to the next phase and more.

And now they can even view the diagnostic report imported from integrated diagnostics solutions. Links to DTCs take technicians directly to a web search to find more information on the specific DTC codes returned as part of the scan.

As the world grows increasingly connected and consumer expectations evolve with it, you can position your business for future success by equipping your staff with the most current information to deliver high quality repairs faster and more efficiently.

Learn more about CCC ONE Repair Workflow and CCC ONE Mobile. Have questions? Find your CCC Team here.