How Automotive Lenders Can Improve Total Loss Efficiency in 3 Easy Steps

Tarek Wiley / Auto-Finance, COVID-19, Total Loss Care /

Three Steps to Faster Total Loss Resolution for Automotive Lenders Automotive finance lenders have been feeling the impacts of COVID-19 on day-to-day business operations. Call duration is up. Resources remain stretched. And while lenders prioritize calls with concerned customers, insurance carriers wait on hold, delaying what is already a time-consuming total loss process. As the world begins to open again, lenders should evaluate whether their […]

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CCC Trends with Susanna Gotsch – Increase Risk of an Open Road

Connor Jenkins / CCC Trends /

  COVID-19 is dramatically changing driving behavior nationwide. While claims and miles driven are decreasing, one thing has increased – drivers’ appetite for risk. The reduction in U.S. daily trips taken and miles driven resulted in 65 percent less miles traveled in April 2020 versus January 2020. Speeding during COVID-19 increased by 27 percent. In […]

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CCC Reports Strong Industry Adoption of Parts eCommerce and Marketing Capabilities

Bethany Suckrow / CCC Promote, Company News, Parts /

CCC has seen significant growth in online parts ordering, with daily parts quotes increasing from 12 million to 20 million year over year. CCC announces today significant growth in the adoption of its parts eCommerce and marketing capabilities, signaling a shift in how collision parts are promoted and purchased within the industry. The volume of electronic parts orders through its system by collision repairers has grown nearly 20x over four years. The company also reports that daily live […]

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5 Steps to Prepare Your Repair Shop for Post-Quarantine Success

Connor Jenkins / Carwise, Collision Repair, COVID-19 /

5 Steps to Prepare Your Collision Repair Shop for Post-Quarantine Success A recent CCC Trends article quantified the impact of the COVID-19 pandemic and resulting shelter-at-home orders on both driving and accident frequency. It provides good insight from a national level and confirms that this is being felt by everyone in the collision repair industry, though most don’t need national studies to realize business has slowed. […]

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CCC Information Services Inc. Extends Mobile, AI Capabilities to Deliver Virtual Vehicle Inspection Solution to Underwriters

Michelle Hellyar / Auto Insurance, CCC Quick View, Company News, Underwriters /

CCC Information Services Inc. (CCC) announces today the availability of CCC® Quick View (Quick View), a photo-guided vehicle inspection solution. Quick View enables auto underwriters to efficiently and affordably complete vehicle inspections virtually by offering policyholders a mobile app to easily capture vehicle photos. Once photos are received, CCC’s proven AI-enabled photo analytics and Damage […]

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CCC Auto Claims Snapshot – May 2020

Michelle Hellyar / Auto Claims Snapshot, Auto Insurance, CCC Trends, COVID-19 /

Map of May Auto Claims in the US Miles driven and daily traffic volume fell sharply in mid-March, as states began to issue shelter-at-home directives. At its lowest point, nationwide passenger vehicle travel was down nearly 50 percent. Not surprisingly, CCC saw a significant drop in auto claims activity. While volume in January and February 2020 was essentially flat to the same period […]

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Extreme Weather & Total Loss: Preparing Insurance Carriers for Catastrophe Season

Tarek Wiley / Auto Insurance, Auto-Finance, Perspectives, Research, Total Loss Care /

To account for reduced driving because of social distancing and shelter-at-home guidelines, auto insurers are returning around $10.5 billion to their customers, providing financial relief when they need it most. But on top of the premium rebates being offered to drivers, a major natural disaster could be catastrophic for business. As we enter peak catastrophe […]

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