Beyond the Vehicle: OEM Technology and Connected Networks Drive Enhanced Consumer Experiences

CCC Corporate / Auto OEMs, Telematics /

By Nathan Potance, VP Telematics, OEM and Aftermarket   Despite a rollercoaster of a year, automakers and tech companies continue to make investments in four key auto-industry megatrends: Autonomous, Connected, Electric, and Shared (ACES). Connected cars and advancements made to usher in autonomous driving offer will infiltrate the market first, as OEMs compete to offer […]

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CCC Auto Claims Snapshot – October 2020

CCC Corporate / Auto Claims Snapshot, CCC Trends, Industry News /

Repairable appraisal counts in October 2020 were nearly 20 percent lower than in October 2019.  This was an improvement from September 2020, when repairable appraisal counts were down -22.7 percent. Year-to-date repairable appraisal counts are still down nearly -22 percent versus the first 10 months of CY 2019. Only two states saw a slight uptick […]

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CCC Introduces Vehicle-Level ADAS Insights

Michelle Hellyar / Auto Insurance, CCC VIN Connect, Company News /

CCC Information Services Inc. (CCC) announces today the availability of CCC® VIN Connect – ADAS, the latest in a series of innovations that support underwriting precision at the point-of-quote. CCC VIN Connect – ADAS provides a vehicle-level view of advanced driver assistance systems (ADAS), providing underwriters with an easy way to understand available safety features […]

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CCC Trends with Susanna Gotsch – How Driving Continues to Transform with the COVID-19 Pandemic

CCC Corporate / CCC Trends, Industry News, Research /

  Miles driven in the U.S. has long been a key indicator used by our industry to project the likely number of vehicles involved in accidents each year. With COVID-19 there appears to be significant change in how, when and where people are driving that may require our industry to re-assess what this metric is […]

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Right to Repair Act in Massachusetts – Implementation Challenges

CCC Corporate / Collision Repair, Industry News /

By: Susanna Gotsch, Director, Industry Analyst, CCC Information Services Inc. The Right to Repair Law Vehicle Data Access Requirement was voted into law on Tuesday, November 3, 2020, in Massachusetts. The law will require manufacturers that sell vehicles with telematics systems in Massachusetts to provide vehicle owners and independent repair facilities with the right to […]

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Re-imagining Best Practices: Industry Thought Leaders Weighed In at ITC 2020

CCC Corporate / Auto Insurance, Events, Insurance /

This has been a year like no other. And as you may remember from this previous post, CCC participated in 2020’s InsureTech Connect virtually. From their homes in different parts of the country, cross-industry thought leaders beamed their thoughts and insights to the ITC audience and shared their take on changing consumer behavior as well […]

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CCC® Quick Chat Can Add Support to the Digital Customer Experience

CCC Corporate / Insurance /

A Two-Fold Advantage: How Adapting Internally Can Translate to Consumer Benefits   Texting. It’s become ubiquitous in our daily lives, and not only to check in with friends and family. Exchanging a quick message for a fast response about an upcoming flight1, eyeglasses prescription2, or Amazon order is now second nature for us. It’s no […]

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Medical Inflation and Rising Auto Casualty Claim Severity

Tarek Wiley / Auto Insurance, Casualty, Industry News /

The increasing financial impact surrounding medically consulted injuries resulting from motor vehicle incidents remains a serious challenge. In 2018, these injuries totaled 4.5 million, with injury costs at an estimated $445.6 billion. In the first six months of 2020 alone, there were an estimated 2.086 million medically consulted injuries resulting from crashes, a stark number […]

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Fee Calculator Now Part of Valuation Workflow

CCC Corporate / CCC ONE, Insurance, Total Loss Care /

Title, registration and additional fee calculations for total loss settlements can be complicated and time-consuming. Existing solutions usually involve a spreadsheet “knowledge base” of fees by state that each claim adjuster references to determine the amount of fees that may be owed to a vehicle owner. These calculations are often manual and completed separately from […]

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CCC Connects Insurers and Policyholders Through Two-Way, Real-Time Texting

Michelle Hellyar / Uncategorized /

CCC Connects Insurers and Policyholders Through Two-Way, Real-Time Texting with CCC Quick Chat CCC Information Services Inc. (CCC) announces the expansion of its digital customer experience offering to include two-way, real-time text capabilities. Available today, CCC® Quick Chat provides dynamic two-way texting to make it easy for insurers to engage with policyholders throughout the customer journey – from policy to claims and across all lines of business. In […]

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