CCC Connects Insurers and Policyholders Through Two-Way, Real-Time Texting

Michelle Hellyar / Uncategorized /

CCC Connects Insurers and Policyholders Through Two-Way, Real-Time Texting with CCC Quick Chat CCC Information Services Inc. (CCC) announces the expansion of its digital customer experience offering to include two-way, real-time text capabilities. Available today, CCC® Quick Chat provides dynamic two-way texting to make it easy for insurers to engage with policyholders throughout the customer journey – from policy to claims and across all lines of business. In […]

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CCC AutoClaims Snapshot – September 2020

CCC Corporate / CCC Trends, Industry News /

Repairable appraisal counts for the industry in September 2020 remained down from the same month last year, with the decline in September increasing again versus the August year-over-year change. Significant weather events in states such as Iowa, Illinois, and the Northeast in August 2020 led to large upticks in volume versus August 2019; while states […]

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Delivering Differentiated Customer Experiences: an ITC Event with CCC on October 20, 2020

CCC Corporate / Auto Insurance, COVID-19, Industry News /

Over the last several months, the phrases ‘times are changing’ and ‘customer expectations are evolving’ have been published countless times. While these thoughts are timely, they’re static. It’s well established that the shift in consumer expectations, along with lightning fast advancements in technology, are driving the need for insurers to rethink the customer journey. The […]

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AI Has Already Changed the Game for Auto Insurers

CCC Corporate / Auto Insurance, CCC ONE, Industry News, Insurance, Telematics /

By Christoph Plenio, vice president, R&D, Innovation Foundry lead for CCC Information Services Inc. AI is changing how insurers do business. Accelerating decisions. Improving outcomes. Constantly adapting to customized rules and permutations. This isn’t a vision, but the reality for more than 50 insurance carriers working with CCC across AI use cases. In conversations and […]

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How to Enable Safe, Efficient Customer-to-Shop Payments During a Pandemic

CCC Corporate / CCC Payments, Collision Repair, COVID-19, Perspectives /

CCC Payments Integration with Clearent During the last few months of learning to live and do business under the threat of COVID-19, we’ve seen two trends emerge for vehicle repair facilities: a focus on safety and savings. Safety Safety is the number one concern for any business right now, and repair facilities are no exception. Everyone is looking for ways […]

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CCC Trends with Susanna Gotsch – COVID-19 Disrupts and Accelerates Demographic Trends

CCC Corporate / CCC Trends, Industry News, Research /

CCC Trends - October 2020 The ‘shelter-at-home’ directive that took place across most of the U.S. this spring shed new light on just how different ‘home’ is across the U.S., and led to a number of new, enhanced, accelerated or disrupted demographic trends. Time spent commuting to work grew in the last two decades as populations gravitated toward metro areas […]

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CCC Trends with Susanna Gotsch – Claims Frequency Down Yet Repair Costs and Time Remain Up in Q2 2020

CCC Corporate / CCC Trends, Industry News, Uncategorized /

CCC Trends, September 2020 With numerous public insurers reporting Q2 2020 and first half CY 2020 results, a common theme has emerged. Collision and property damage liability claim frequencies for Q2 2020 were reported down between 20 – 40 percent, while claim severities were reported up between 10 – 20 percent. In this month’s edition of CCC Trends, analyst […]

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Service King Names CCC its Parts eCommerce Provider following Successful Pilot

Michelle Hellyar / CCC ONE, CCC Parts, Company News, Parts /

CCC Information Services Inc. (CCC) announces today that Service King Collision (Service King) has named CCC its parts eCommerce provider. Part of the CCC ONE® repair management platform, CCC® Parts connects collision repairers to an extensive network of parts suppliers, streamlining parts ordering and management. “This is a significant advancement for the organization, enabling our […]

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CCC Auto Claims Snapshot – July 2020

Michelle Hellyar / Auto Claims Snapshot, Auto Insurance, Collision Repair /

CCC Auto Claims Snapshot - July 2020 National U.S. July 2020 repairable appraisal counts continue to recover, albeit slowly. After a decline of -45 percent in April 2020, repairable appraisal counts were down only -20.5 percent in July 2020. With new cases of the COVID-19 virus surging in areas of the country, and numerous areas stalling re-opening, it’s perhaps not surprising that […]

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