As more people get vaccinated for COVID-19 and pandemic restrictions on daily life begin to lift, data shows that many consumers will continue to opt for contactless experiences for safety and convenience. In light of these major shifts in consumer expectations, how will the P&C insurance industry continue to evolve? How can companies prepare for a post-pandemic market? CCC Analyst Susanna Gotsch shares key findings from the just-released Crash Course report in her executive summary.The annual Crash Course report reveals industry-leading insights on the business, consumer, environmental, and technology trends shaping the P&C insurance economy. Discover more insights by downloading Crash Course 2021 today.