Industry Trends with Susanna Gotsch – June 2019

Connor Jenkins / Crash Course, Trends /

In this month’s edition of Industry Trends, Susanna breaks down the changes in vehicle complexity, repair costs and cycle time and how they drive us to rethink the entirety of the customer’s repair experience from crash to keys.

How can our industry use technology to rethink the consumer claim and repair experience, placing more capabilities in the customer’s hands to directly inform, improve, and most importantly help reduce the overall time from loss to vehicle pickup?

To check out the rest of the #CCCTrends series, visit CCC’s YouTube channel.

Download the full pdf here.