The modern consumer expects choices and convenience when doing business, and at the repair shop is no exception. How does a shop improve the customer experience and capture more new business?
We’re launching CCC ONE Engage, a new consumer engagement add-on package that includes two brand new features to elevate your appointment scheduling and consumer check-in processes. Our brand new Appointment and Lobby features will further increase customer satisfaction and bring business through your door. Now, customers will be able to easily make an appointment at your shop right from Carwise, which will then be automatically added into one master calendar in CCC ONE. No more manual rekeying or double-booking. We have also added a lobby check-in experience that allows customers to self-serve when they walk in your shop, giving them a chance to confirm their information and select their preferred communication method. All the information they provide will be saved to their file, requiring no further effort from your front-end staff.
Together with the game-changing UpdatePlus suite, Appointments and Lobby create a hands-on, personalized experience for your customers from beginning to end. Allow CCC ONE Engage to take care of your customer while you take care of their car. CCC ONE Engage will be available on April 3rd. To learn more, contact us today at 877-208-6155.