In 2015 automotive claim frequency and loss costs rose again, essentially returning to levels last seen pre-recession. Consumers are back at work, spending more time behind the wheel, and quickly adapting to a world that is rapidly becoming more digital and distracting. So what can we expect in 2016 and the years ahead? The title of this year’s Crash Course publication is “Inflection Point” – perhaps the most apt description for where we are today. Technology, data, mobility and consumer demands are changing – not predictably or linearly, but exponentially, which means we as an industry need to be ready for just about anything.
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