New solution adds centralized contact management to the CCC ONE® platform
Chicago, IL, April 15, 2014 – Speed is critical when it comes to capturing repair assignments, but it can be hard to achieve for multi-store operators who rely on their individual repair facilities to step away from their hectic workload and follow up on new opportunities. To address this problem, CCC Information Services announced today the availability of its CCC ONE™ Contact Center solution, creating a single, central location for designated staff or call centers to view incoming assignments, contact customers, schedule jobs and dispatch work quickly and easily. CCC ONE Contact Center is an integrated solution within the CCC ONE® platform.
“Visibility across our locations has been a challenge for us, but we don’t have the need or the resources for a call center,” said Lance Bartczak, General Manger, Kniesel’s Collision Centers. “The seamless integration between the CCC ONE platform and Contact Center allows for a simplified user experience that results in instant callbacks, an increased positive customer experience, reduced cycle times, happier insurance partners and increased profitability. To say it’s a win-win is an understatement.”
CCC ONE Contact Center creates a central location within the CCC ONE platform that allows a call center or designated staff to see all new assignments. Having everything in one place allows staff to focus on one mission – contacting the customer and capturing the opportunity. The scheduling and dispatching functions make it easy for work to be routed quickly to the appropriate repair facility location to deliver an improved customer experience and reduce administration at the shop.
“Running a multi-store operation comes with an additional level of complexity,” said Joseph Allen, General Manager, CCC Automotive Services Group. “CCC ONE Contact Center was developed to serve multi-store operators looking to gain more control of their incoming opportunities. Integration, central visibility, and the ability to quickly and easily balance work were the key criteria shops said they needed and that’s exactly what we’re delivering in CCC ONE Contact Center.”
About CCC Information Services Inc.
CCC brings together what matters most – insight to make the best decisions, connections into the industry’s leading auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 21,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insights by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the company’s web site at www.cccis.com.