From vehicle appraisals to digital payments, CCC's integration with InsureSoft is reshaping how P&C carriers operate. The result is a faster, more transparent, and more connected claims experience for the entire ecosystem.
InsureSoft and CCC first partnered in 2012 to develop their vehicle appraisal integration, and by 2013, the first joint customer was live. Since then, the relationship has deepened, with each new phase building on the foundation of trust, technical alignment, and customer demand.

At the core of InsureSoft's value proposition is the Diamond platform, a full policy administration system spanning policies, billing, and claims.
"The InsureSoft Diamond platform integrates CCC's web-hosted services to accelerate appraisal and payment workflows for personal auto claims," explained InsureSoft Product Manager Tracy Miller. "Carriers can assign appraisers, leverage predictive recommendations, initiate picture-based estimates at FNOL, and even distribute digital claim payments, with all that visibility flowing back into Diamond for auditing and reporting. It’s very comprehensive."
Through this partnership, insurers get the best of both worlds: CCC's domain expertise in appraisals, estimates, and payments combined with the InsureSoft platform’s configurability and ease of use.
Delivering Value to Carriers and Policyholders
While convenience is the obvious benefit, Miller points to something deeper: a single, comprehensive and adaptable solution that allows workflows and data to move seamlessly between the two systems.
"The biggest value is that it’s all in one place. The potential for enhancements – whether in Diamond or CCC – ends up benefiting the client," Miller added. "Customers don't just get integration for its own sake – they get a more complete solution."
For carriers, this means:
- Faster cycle times with appraisal and payment workflows integrated.
- Reduced friction at FNOL thanks to picture-based estimating and predictive recommendations.
- Simplified audits with status updates, attachments, and events automatically flowing into Diamond.
- Future-ready flexibility as both CCC and InsureSoft evolve their solutions.
For policyholders, it means claims are easier, faster, and more transparent – a critical differentiator in an industry where customer satisfaction is tied directly to retention.
Expanding Beyond APD
Historically, the partnership’s strength has been in vehicle appraisals for auto physical damage (APD) claims, but the scope is expanding. InsureSoft has introduced a casualty claims integration, opening the door for carriers to benefit from CCC-InsureSoft's combined strengths across multiple lines of business, including not only personal auto but also specialty and commercial lines.

And the most recent milestone came in the past year with the launch of digital claims payments as a joint capability, an innovation that reflects the broader industry shift toward speed, convenience, and choice in how policyholders receive claims settlement funds.
"Digital payments are a growing area within our industry,” Miller said. “We have many customers already using CCC for parts of the claims process, adding digital payments into that same environment will offer a more seamless and unified experience for them."
Traditionally, carriers have relied on paper checks – a process prone to delays, errors, and dissatisfaction. Now, CCC and InsureSoft are making it possible for carriers to deliver funds digitally, securely, and instantly.
"We're completing phase two of our digital payments integration now," according to Miller. "It started with personal auto, and now we’re expanding into other lines of business. It's evolving alongside the industry itself."
The benefits of digital claims disbursements are significant:
- Speed: Claimants and business partners such as repairers get funds faster, improving satisfaction and reducing cycle time.
- Choice: Carriers can offer multiple disbursement options to meet customer preferences.
- Auditability: Payment status data flows between CCC and Diamond, creating a clear trail for compliance.
A Culture of Collaboration & Future Innovation
CCC and InsureSoft’s integration is more than just a technical partnership – it's a collaborative ethos of intelligent product teams designing resilient, trustworthy solutions.
"It's just so open-ended. We originally thought of CCC as just personal auto solutions, but it’s so much more than that," added Miller. "That open-endedness is what excites me the most about the future."
The spirit of teamwork in developing InsureSoft's most recent integration with CCC Payments is a far cry from a typical vendor relationship, as the two teams worked side-by-side to deliver something groundbreaking.
Looking ahead, CCC and InsureSoft see fertile ground for innovation. The partnership enhances Diamond's value proposition by embedding CCC's trusted solutions, and it extends CCC's reach into a broad customer base of carriers using Diamond.
"Diamond can support just about any line of business, and with our CCC integration, the possibilities only expand," said Miller.
The partnership is a win-win for carriers, enabling more seamless workflows, reduced complexity, and – perhaps most importantly - better outcomes for policyholders.
From vehicle appraisals to digital payments, CCC's integration with InsureSoft is reshaping how P&C carriers operate. The result is a faster, more transparent, and more connected claims experience for the entire ecosystem.
InsureSoft and CCC first partnered in 2012 to develop their vehicle appraisal integration, and by 2013, the first joint customer was live. Since then, the relationship has deepened, with each new phase building on the foundation of trust, technical alignment, and customer demand.

At the core of InsureSoft's value proposition is the Diamond platform, a full policy administration system spanning policies, billing, and claims.
"The InsureSoft Diamond platform integrates CCC's web-hosted services to accelerate appraisal and payment workflows for personal auto claims," explained InsureSoft Product Manager Tracy Miller. "Carriers can assign appraisers, leverage predictive recommendations, initiate picture-based estimates at FNOL, and even distribute digital claim payments, with all that visibility flowing back into Diamond for auditing and reporting. It’s very comprehensive."
Through this partnership, insurers get the best of both worlds: CCC's domain expertise in appraisals, estimates, and payments combined with the InsureSoft platform’s configurability and ease of use.
Delivering Value to Carriers and Policyholders
While convenience is the obvious benefit, Miller points to something deeper: a single, comprehensive and adaptable solution that allows workflows and data to move seamlessly between the two systems.
"The biggest value is that it’s all in one place. The potential for enhancements – whether in Diamond or CCC – ends up benefiting the client," Miller added. "Customers don't just get integration for its own sake – they get a more complete solution."
For carriers, this means:
- Faster cycle times with appraisal and payment workflows integrated.
- Reduced friction at FNOL thanks to picture-based estimating and predictive recommendations.
- Simplified audits with status updates, attachments, and events automatically flowing into Diamond.
- Future-ready flexibility as both CCC and InsureSoft evolve their solutions.
For policyholders, it means claims are easier, faster, and more transparent – a critical differentiator in an industry where customer satisfaction is tied directly to retention.
Expanding Beyond APD
Historically, the partnership’s strength has been in vehicle appraisals for auto physical damage (APD) claims, but the scope is expanding. InsureSoft has introduced a casualty claims integration, opening the door for carriers to benefit from CCC-InsureSoft's combined strengths across multiple lines of business, including not only personal auto but also specialty and commercial lines.

And the most recent milestone came in the past year with the launch of digital claims payments as a joint capability, an innovation that reflects the broader industry shift toward speed, convenience, and choice in how policyholders receive claims settlement funds.
"Digital payments are a growing area within our industry,” Miller said. “We have many customers already using CCC for parts of the claims process, adding digital payments into that same environment will offer a more seamless and unified experience for them."
Traditionally, carriers have relied on paper checks – a process prone to delays, errors, and dissatisfaction. Now, CCC and InsureSoft are making it possible for carriers to deliver funds digitally, securely, and instantly.
"We're completing phase two of our digital payments integration now," according to Miller. "It started with personal auto, and now we’re expanding into other lines of business. It's evolving alongside the industry itself."
The benefits of digital claims disbursements are significant:
- Speed: Claimants and business partners such as repairers get funds faster, improving satisfaction and reducing cycle time.
- Choice: Carriers can offer multiple disbursement options to meet customer preferences.
- Auditability: Payment status data flows between CCC and Diamond, creating a clear trail for compliance.
A Culture of Collaboration & Future Innovation
CCC and InsureSoft’s integration is more than just a technical partnership – it's a collaborative ethos of intelligent product teams designing resilient, trustworthy solutions.
"It's just so open-ended. We originally thought of CCC as just personal auto solutions, but it’s so much more than that," added Miller. "That open-endedness is what excites me the most about the future."
The spirit of teamwork in developing InsureSoft's most recent integration with CCC Payments is a far cry from a typical vendor relationship, as the two teams worked side-by-side to deliver something groundbreaking.
Looking ahead, CCC and InsureSoft see fertile ground for innovation. The partnership enhances Diamond's value proposition by embedding CCC's trusted solutions, and it extends CCC's reach into a broad customer base of carriers using Diamond.
"Diamond can support just about any line of business, and with our CCC integration, the possibilities only expand," said Miller.
The partnership is a win-win for carriers, enabling more seamless workflows, reduced complexity, and – perhaps most importantly - better outcomes for policyholders.