CCC News & Insights

October 21, 2021

CCC Launches Recovery Assistant to Accelerate Third-Party Casualty Claims Experience

CCC’s new Recovery Assistant mobile app, developed in collaboration with USAA, is the latest digital innovation from the tech leader, advancing the industry’s vision for straight-through processing.CCC Intelligent Solutions Inc., a leading SaaS platform for the P&C insurance economy, introduces Recovery Assistant, the industry leader’s first mobile experience for casualty claims resolution. Recovery Assistant creates a mobile channel to quickly and efficiently capture information to accelerate third-party claims resolution. Financial services company USAA collaborated with CCC to bring this innovative capability to reality and further enable the insurer’s digital-first strategy. USAA is also the first auto insurer to leverage CCC’s Recovery Assistant and is actively using Recovery Assistant on qualified third-party claims.“As consumer demand for all things digital grows, our ability to reach members and third-party claimants digitally becomes increasingly important,” said Sean Burgess, USAA Chief Claims Officer. “We were happy to work with CCC to help bring this capability to life and we are energized by the early results realized through CCC’s Recovery Assistant.”Recovery Assistant can begin working quickly after a claim is filed, enabling an insurer to speed communication with the claimant, digitally guiding their experience. For qualified claims, a casualty adjuster texts or emails the claimant inviting them to confirm medical treatment was received and to capture macro-level injury data. Information is submitted through the Recovery Assistant app for evaluation by the adjuster. Settlement information is then returned digitally to the claimant, allowing for increased resolution speeds from months or weeks to days.“The Recovery Assistant mobile experience is already hard at work streamlining casualty claims for USAA,” said Barrett Callaghan, Executive Vice President, Markets and Customer Success, CCC. “CCC is focused on delivering innovative solutions that solve critical challenges for our customers. Recovery Assistant builds on CCC’s success delivering an end-to-end digital experience, advancing our unique position to create a unified straight through experience for our insurers that bridges APD claims to casualty claims and beyond. CCC solutions positively influence experiences of millions of people each year.”Learn more about CCC's Recovery Assistant.About CCCCCC Intelligent Solutions Inc. (CCC) (NYSE: CCCS) is a leading SaaS platform for the multi-trillion-dollar P&C insurance economy powering operations for insurers, repairers, automakers, part suppliers, lenders, and more. CCC cloud technology connects more than 30,000 businesses digitizing mission-critical workflows, commerce, and customer experiences. A trusted leader in AI, IoT, customer experience, network and workflow management, CCC delivers innovations that keep people’s lives moving forward when it matters most. Learn more about CCC at Note Regarding Forward-Looking Statements This press release contains forward-looking statements that are based on beliefs and assumptions and on information currently available. In some cases, you can identify forward-looking statements by the following words: “may,” “will,” “could,” “would,” “should,” “expect,” “intend,” “plan,” “anticipate,” “believe,” “estimate,” “predict,” “project,” “potential,” “continue,” “ongoing” or the negative of these terms or other comparable terminology, although not all forward-looking statements contain these words. These statements involve risks, uncertainties and other factors that may cause actual results, levels of activity, performance or achievements to be materially different from the information expressed or implied by these forward-looking statements. Forward-looking statements in this press release include, but are not limited to, statements regarding future use and performance of CCC’s digital and AI solutions. Such differences may be material. We cannot assure you that the forward-looking statements in this press release will prove to be accurate. These forward looking statements are subject to a number of risks and uncertainties, including, among others, competition, including technological advances and new products marketed by competitors; changes to applicable laws and regulations and other risks and uncertainties, including those included under the header “Risk Factors” in the definitive proxy statement/prospectus filed by Dragoneer Growth Opportunities Corp. with the Securities and Exchange Commission (“SEC”) on July 6, 2021, which can be obtained, without charge, at the SEC’s website ( The forward-looking statements in this press release represent our views as of the date of this press release. We anticipate that subsequent events and developments will cause our views to change. However, while we may elect to update these forward-looking statements at some point in the future, we have no current intention of doing so except to the extent required by applicable law. You should, therefore, not rely on these forward-looking statements as representing our views as of any date subsequent to the date of this press release.