CCC ONE® Total Repair Platform is a CCC Information Services Inc. (“CCC”) hosted solution. CCC’s hosting of the product helps reduce costs in:
As a hosted product, CCC ONE stores data, including repair management, estimate and appraisal data (the “data”).
CCC uses the data in the ordinary course of its business (for example, transmitting the data to insurance companies for processing claims). In that context, CCC may provide the data to third parties in de-identified, aggregated fashion. For example, CCC may aggregate various data points for industry reporting and analysis but will de-identify the data so that repair facilities and their customers cannot be identified.
Regardless of whether a repair facility consents, certain types of data related to business cost and profitability will not be shared with third parties that are consumers of repair facility services, including but not limited to insurance carriers, third party administrators and fleet operators. These types of data consist of:
Additionally, except as it appears in the printed estimate, parts or sublet invoice information, including quantity purchased, unit cost, invoice amount, vendor discount percentage and projected or actual parts gross margin, will not be shared with consumers of repair facility services.
To protect the data from loss, misuse, or unauthorized access, disclosure, alteration, or destruction, CCC uses commercially reasonable safeguards. It is important to note that no data storage and backup process is 100% fault-free and that CCC ONE is subject to risks of third party intrusion, loss of connectivity, and data loss or corruption.
CCC has taken many steps to ensure the security and availability of the data, including:
Further, CCC performs the following data backup procedures: