CCC News & Insights

May 14, 2019

Volvo Car USA Launches Post-Accident Guidance Service

ROCKLEIGH, N.J. - Volvo Car drivers will now have help at their fingertips in the minutes following an accident, via their smartphones.

Volvo Car Accident Advisor is the first mobile, post-accident experience that serves up emergency services and checklists, guided accident documentation and digital insurance claims and repair services to keep drivers safe, informed and in control after a collision.

Volvo Car USA worked with CCC Information Services Inc. (CCC), a leading Software as a Service provider to the automotive, insurance and collision-repair industries, to develop the service.

Volvo Car Accident Advisor will be available automatically for model year 2015.5 and newer Volvo Car vehicles via the in-car SOS communications system. Volvo Cars vehicles produced earlier than the 2015.5 model year can use the mobile service by calling Volvo Car Customer Care at (800) 550-5658 in the event of a non-injury producing accident. There is no cost for Volvo Car Accident Advisor.

“For years, Volvo Cars has been immediately communicating with drivers and passengers as soon as a crash sensor is activated in the car to accelerate the emergency response process,” said Scott Doering, vice president of Customer Care, Volvo Car USA. “Now with Volvo Car Accident Advisor, the application can guide drivers on what to do next after the driver has confirmed to Volvo Customer Care that they are safe and without injury.”

After drivers contact Volvo Customer Care and confirm they are uninjured and do not need emergency services, a link can be immediately texted to their smartphone, which opens a web-based application that takes drivers through important steps following an accident.

Volvo Car Accident Advisor will prompt drivers to capture facts and photos of the accident scene, offer them the option to digitally notify their insurer and to search for collision repair shops, helping to speed claims handling, reduce repair-cycle time, and better manage the overall post-collision process.

“We work hard with in-vehicle technology to eliminate or reduce the impact of crashes as much as possible,” said Doering. “In the event that an accident happens, we now have Volvo Car Accident Advisor that can walk Volvo Car owners through the entire process, from data gathering and insurance claim management all the way through collision repair. This program not only provides tremendous convenience, but will also help to ensure the car is repaired to Volvo Car’s stringent safety standards.”

To learn more about Accident Advisor, please visit:

About Volvo Car USA Volvo Car USA LLC (VCUSA), ( is a subsidiary of Volvo Car Group of Gothenburg, Sweden. VCUSA provides marketing, sales, parts, service, technology and training support to Volvo automobile retailers in the United States. For more information, please refer to the VCUSA media website at: