CCC News & Insights

August 18, 2020

Service King Names CCC its Parts eCommerce Provider following Successful Pilot

CCC Information Services Inc. (CCC) announces today that Service King Collision (Service King) has named CCC its parts eCommerce provider. Part of the CCC ONE® repair management platform, CCC® Parts connects collision repairers to an extensive network of parts suppliers, streamlining parts ordering and management.“This is a significant advancement for the organization, enabling our teammates to select vendors and order parts electronically from inside the CCC work file with real time information on preferred vendors, cost-effectiveness, and availability,” said Will Johnston, Service King’s Chief Corporate Development Officer. “During our initial pilot, CCC Parts was quickly adopted, resulting in more accurate orders, fewer parts returns, and a dramatic reduction in time spent reconciling invoices.”Service King, which operates more than 300 locations across 24 states and the District of Columbia, began implementing CCC ONE in 2019 as part of a broader strategy to accelerate the company’s ability to innovate at scale. By introducing new core technology across its facilities, Service King is positioned to implement systemwide upgrades, trial new technology, and to pivot to better serve consumers.“Implementing CCC Parts across our operations is part of Service King’s ongoing pursuit to optimize repair workflows, ensure the highest quality repairs, and improve the customer experience,” added Johnston. “Service King has been systematically introducing new technologies into our business with the goal of becoming the most advanced collision repair operator in the country. CCC’s technology and team provide us with the foundation and support to achieve this goal and to deliver high quality repair experiences.”The industry’s leading technology platform, CCC ONE provides collision repair facilities advanced technology to power operations, reduce costs, and interact with key partners digitally including: parts suppliers, insurers, automotive manufacturers, diagnostics partners, payment providers, and more. The platform also provides tools to enhance the customer experience, including online photo estimates, shop scheduling, and remote payments.“CCC is committed to supporting Service King in its mission to streamline operations, accelerate innovations, and perform for its customers,” said Mark Fincher, Vice President, Solution Services, CCC. “Times like now underscore the important role technology plays in supporting a company’s need to pivot or adopt new practices. We’re proud CCC ONE is a valuable component of Service King’s drive for innovation.”Learn more about CCC ONE.