CCC News & Insights

March 3, 2021

Digitizing First-Party Casualty Claims

Bodily injury claim frequency is decreasing, thanks in large part to advanced driver-assistance systems (ADAS). However, claim severity is on the rise.As more medical specials are submitted per injured party, the claims process becomes more complicated, requiring additional time and resources to complete. This added complexity along with increased charges per claim can limit the insurance carrier’s ability to provide affordable coverage for policyholders.CCC is dedicated to helping carriers mitigate the impacts of rising auto injury claim severity by simplifying the resolution process. And through relentless innovation, CCC’s First-Party Casualty Solution is the industry’s leading solution.

Faster Outcomes, Happier Customers

CCC’s advanced technologies and intelligent rules engine are transforming first-party casualty claims.With CCC’s First-Party Casualty Solution, insurance carriers can leverage electronic billing and digital intake capabilities to reduce manual, paper-burdened bill review workflows. Healthcare providers can submit bills via electronic medical record (EMR)/electronic health record (EHR) systems using the insurer’s Payor ID, enabling simplified bill submission and reconciliation.By digitizing bill intake, review and resolution, CCC helps provide insurers with a streamlined claims process and faster outcomes for customers.Our enhanced rules engine maintains tens of thousands of medical codes, producing billions of combinations and outcomes. And with advanced AI-driven analytics and comparatives, insurers can evaluate all potential outcomes and their repercussions.Carriers can configure the experience to meet their specific business objectives, delivering the flexibility and control they need to create a seamless end-to-end experience with timely, consistent payments across bill types.With national health spending projected to grow at an average annual rate of 5.4 percent from 2019 to 2028, insurance carriers must find ways to offset rising costs. Though automation and AI-driven workflows may not directly impact healthcare costs, they can minimize delays and shorten cycle times, which may reduce loss adjustment expense and casualty claim severity.Discover more about digital responses to casualty claim complexity in CCC’s upcoming Crash Course 2021 report, available in March.The future is now with CCC’s First-Party Casualty Solution. Visit our First-Party Casualty page to learn more and request a demo.