For years, people have owned and driven their cars and called their insurance companies when they got into accidents. But that’s all changing.
Technology is making us rethink the way automakers, insurers, repairers and part suppliers do business, and this is only the beginning.
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Early data on ride-hailing and AVs being tested on real-world streets today underscore the need to consider how these dramatic changes to personal mobility will change demands on vehicle ownership, driving patterns, insurance, accident frequency, infrastructure, public transportation, and more. …. Knowing how to use technology to cater the claims and vehicle repair experience to each distinct customer will lead to higher levels of customer satisfaction, retention and growth.
The graphics above are just a small sample of the powerful insights you’ll find in this report. To trace the evolution of the industry and learn what these trends mean for the future of your business, take a closer look inside.
Every month Susanna Gotsch summarizes her key observations in a brief video that will keep you current on what’s happening.