Important Client Update: COVID-19

Accident Advisor

For the minutes after an accident, there’s CCC Accident Advisor.

Today’s connected vehicles are advancing the safety of our roadways and the points of connection with consumers. Relationships with insurance companies no longer start at quote or claim. Relationships with automotive manufacturers no longer end at point of purchase. Today, these relationships extend to the point of impact.


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Connected vehicles and CCC X connect insurers and auto manufacturers to drivers at the point of impact so they can provide guidance and comfort.


Raw, real-time OEM telematics data flows to the CCC X data exchange where it is converted to actionable insights. Having detected a collision and its approximate severity, it allows clients to support the driver as appropriate. For less severe incidents, clients can immediately text the driver a link to access the Accident Advisor app.

The Accident Advisor app leads the driver through post-collision steps and provides guidance on capturing post-incident crash facts and photos, alerting insurance, and finding a repair facility.

Drivers can easily submit crash documentation to participating insurers without exiting the Accident Advisor app. This injects unprecedented immediacy into the beginning of the claims resolution process.


CCC Accident Advisor powers this point of connection. Built on the hyperscale CCC X data exchange with the capacity to capture every turn, every brake, every sensor collected by a connected vehicle. With connections so advanced, telematics data can detect an incident and triage the severity instantly.

CCC AutoClaims Snapshot - August 2020

Overall repairable appraisal counts for the industry were down -14.9 percent in August 2020 versus August 2019. Severe weather in the Northeast from Hurricane Isaias, significant hail in SD and MN along with a dangerous derecho event in IA and IL led to an increase in comprehensive losses in the first half of the month. For example, comprehensive losses in Iowa accounted for 70 percent of all total loss valuations and 66 percent of all repairable appraisals. This underscores both the severity of the storms and the fact that non-comprehensive losses overall remain down. Losses from the wildfires in California and Hurricane Laura in Louisiana and Texas also continue to come in. Increases in comprehensive losses overall will help offset the decline in non-comprehensive losses and if September weather is as volatile, could result in claim counts for the year down only about 5 percent. Excluding comprehensive losses, counts also remained down over 25 percent year-to-date, although August 2020 non-comprehensive counts were down only -20.5 percent versus down -24.7 percent in July 2020. Areas hit hardest by the wave of COVID-19 infections in California and Texas have slowed claim count recovery in late July and early August, with areas such as San Francisco, Los Angeles, Dallas, Houston, El Paso still seeing non-comprehensive appraisals down between -27 and -30 percent, while volume in other areas such as NYC, Chicago, Atlanta, Denver and others is down between -15 and -20 percent. Government data from early August reveals interstate miles are still down most among all road types; and this is consistent with data from other sources showing rush hour traffic is still below average in many cities. The primary factor most highly correlated to accident frequency is vehicles per road mile – i.e. how many vehicles on a given road at any given point. This is also typically referred to as 'congestion’ which right now in most areas still seems to be below normal. With the number of COVID-19 cases rising again as many return to school, and the approach of normal flu season, many companies plan to keep at least part of their staff remote through the remainder of the year. This will likely mean non-comprehensive may remain down -10 to -15 percent for full year 2020.

CCC Trends with Susanna Gotsch - Claims Frequency Down Yet Repair Costs and Time Remain Up in Q2 2020

With numerous public insurers reporting Q2 2020 and first half CY 2020 results, a common theme has emerged. Collision and property damage liability claim frequencies for Q2 2020 were reported down between 20 - 40 percent, while claim severities were reported up between 10 - 20 percent. In this month's edition of CCC Trends, analyst Susanna Gotsch explores how the COVID-19 pandemic impacted claims in Q2, as well as how the increasing complexity of vehicles is impacting cycle time. Download the full PDF report here.

Service King Names CCC its Parts eCommerce Provider following Successful Pilot

CCC Information Services Inc. (CCC) announces today that Service King Collision (Service King) has named CCC its parts eCommerce provider. Part of the CCC ONE® repair management platform, CCC® Parts connects collision repairers to an extensive network of parts suppliers, streamlining parts ordering and management. “This is a significant advancement for the organization, enabling our teammates to select vendors and order parts electronically from inside the CCC work file with real time information on preferred vendors, cost-effectiveness, and availability,” said Will Johnston, Service King’s Chief Corporate Development Officer. “During our initial pilot, CCC Parts was quickly adopted, resulting in more accurate orders, fewer parts returns, and a dramatic reduction in time spent reconciling invoices.” Service King, which operates more than 300 locations across 24 states and the District of Columbia, began implementing CCC ONE in 2019 as part of a broader strategy to accelerate the company’s ability to innovate at scale. By introducing new core technology across its facilities, Service King is positioned to implement systemwide upgrades, trial new technology, and to pivot to better serve consumers. “Implementing CCC Parts across our operations is part of Service King’s ongoing pursuit to optimize repair workflows, ensure the highest quality repairs, and improve the customer experience,” added Johnston. “Service King has been systematically introducing new technologies into our business with the goal of becoming the most advanced collision repair operator in the country. CCC’s technology and team provide us with the foundation and support to achieve this goal and to deliver high quality repair experiences.” The industry’s leading technology platform, CCC ONE provides collision repair facilities advanced technology to power operations, reduce costs, and interact with key partners digitally including: parts suppliers, insurers, automotive manufacturers, diagnostics partners, payment providers, and more. The platform also provides tools to enhance the customer experience, including online photo estimates, shop scheduling, and remote payments. “CCC is committed to supporting Service King in its mission to streamline operations, accelerate innovations, and perform for its customers,” said Mark Fincher, Vice President, Solution Services, CCC. “Times like now underscore the important role technology plays in supporting a company’s need to pivot or adopt new practices. We’re proud CCC ONE is a valuable component of Service King’s drive for innovation.” Learn more about CCC ONE.

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