Bookmark this page for easy reference to helpful videos and printed guides to get the most from your CCC ONE® Software.
START HERE - VIDEO OVERVIEWS
Shops in Liberty Mutual/Safeco DRP network should view each of the videos below in order.
CCC UpdatePlus & Repair Status (For CCC Estimating Users)
How to best communicate with your customers
15 minute(s)
CCC UpdatePlus & Repair Status (For CCC Workflow Users)
How to best communicate with your customers
8 minute(s)
CCC Estimate Review
How to handle a change request from an insurer for changes to an existing estimate or supplement
6 minute(s)
3. DRP Scorecard
View your shop's performance in the DRP network
8 minute(s)
ADDITIONAL DOCUMENTATION
These guides are useful resources for ongoing reference.
Estimate Quality
Estimate Quality:
CCC Advisor Exceptions
Improve Estimate Quality with CCC Advisor
5 page(s)
CCC Estimate Review
How to handle a change request from an insurer for changes to an existing estimate or supplement
6 page(s)
DRP Scorecard Shop View
View your shop's performance in the DRP network
14 page(s)
Glass Job Aid
Sublet Glass feature that can automatically calculate a company’s County Based Discounts provided by Safelite® Auto Glass.
2 page(s)
CCC Diagnostics Best Practices
This job aid describes best practices for adding and modifying scan diagnostic operation entries to the estimate.
5 page(s)
Repair Management
UpdatePlus Settings
Set up CCC UpdatePlus to drive performance
5 page(s)
CCC Event Log
Payment Status & Procedures for CCC® Users Only
8 page(s)