Posts Tagged ‘trends’

Industry Trends with Susanna Gotsch – June 2019

Connor Jenkins / CCC Trends, Crash Course /

In this month’s edition of Industry Trends, Susanna breaks down the changes in vehicle complexity, repair costs and cycle time and how they drive us to rethink the entirety of the customer’s repair experience from crash to keys. How can our industry use technology to rethink the consumer claim and repair experience, placing more capabilities […]

Continue Reading →

Industry Trends with Susanna Gotsch – April 2019

Connor Jenkins / CCC Trends, Crash Course /

Self-service claims and repair scheduling capabilities via digital devices are just two examples of how our industry is using technology to ‘shift-left’ – providing customers with enhanced self-service capabilities via technology that ensures the same or better level of customer service and engagement. In this month’s edition of CCC Industry Trends, Susanna Gotsch explores how […]

Continue Reading →

Industry Trends with Susanna Gotsch – February 2019

Connor Jenkins / CCC Trends, Crash Course /

The cost of vehicles has risen as automakers have increased the complexity of vehicles with more safety features, telematics, and other technology. In this month’s edition of Industry Trends, Susanna addresses the consequences of those rising vehicle costs and what it means for your business. To check out the rest of the #CCCTrends series, visit CCC’s […]

Continue Reading →

Industry Trends with Susanna Gotsch – December 2018

Connor Jenkins / CCC Trends, Crash Course /

  Are ADAS and Vehicle Autonomy Changing Crash Characteristics? Susanna Gotsch, Director and Industry Analyst at CCC Information Services analyzes the ever-changing indicators of ADAS and autonomous vehicles collisions compared to traditional vehicles. To check out the rest of the #CCCTrends series, visit CCC’s YouTube channel. Download the full pdf here.

Continue Reading →

Industry Trends with Susanna Gotsch – November 2018

Connor Jenkins / CCC Trends, Crash Course /

  Analysts are projecting that the increasing volume of used vehicles would lead to a dramatic fall in prices. Yet, despite a moderation in residual values as used vehicle supplies have grown, the average wholesale and retail used vehicle value has grown. Why is that? Susanna Gotsch, Director and Industry Analyst at CCC Information Services analyzes […]

Continue Reading →

Miles Driven and Traffic Fatalities Rise

CCC Corporate / Crash Course, Perspectives /

(This article was originally featured in Digital Insurance) An editorial in the NY Times “The Trucks are Killing Us” recently caught my attention. With data from the National Safety Council (NSC) reporting traffic fatalities up 14 percent year-to-date through June 2015 the title resonates. Better employment, inexpensive gas, and driver distraction are all factors the […]

Continue Reading →

Evolving Demographics in the U.S.

CCC Corporate / Crash Course, Insurance, Perspectives /

Much of our reported research over the last several months has focused on how the automotive claims and collision repair industries are experiencing lifts in both auto claim frequency and cost, returning in many ways to pre-recession trends. When we look at the broader demographics however we see that the U.S. saw little to no […]

Continue Reading →

Claim Frequency and Costs Rise Again

CCC Corporate / Crash Course, Perspectives /

Automotive claim frequency and costs are on the rise again. The most recent data from the ISS Fast Track Plus™ data reveals Private Passenger Auto Collision losses experienced an increase in claim frequency of 4.3 percent for the rolling four quarters ending Q4 2014 versus the rolling 12 months ending Q4 2013.1 Property Damage Liability […]

Continue Reading →