Posts Tagged ‘technology’
In this month’s edition of CCC Trends, Susanna Gotsch analyzes emerging auto accident trends due to COVID-19– from shifts in the total cost of repair, impact on vehicle sales to severe weather. To check out the rest of the #CCCTrends series, visit CCC’s YouTube channel. Download the full pdf here.
In this month’s edition of CCC Industry Trends, Susanna Gotsch analyzes the opportunities and challenges our industry will face as new technology transforms mobility– from autonomous vehicles, voice technology, IoT hardware, 5G connectivity, intelligent automation, industrial software, robotics, semiconductors, extended reality, to quantum computing. Shifting demographics, increased cost of repair, slowing vehicle sales, and changing […]
Self-service claims and repair scheduling capabilities via digital devices are just two examples of how our industry is using technology to ‘shift-left’ – providing customers with enhanced self-service capabilities via technology that ensures the same or better level of customer service and engagement. In this month’s edition of CCC Industry Trends, Susanna Gotsch explores how […]
(This article was first published in Property Casualty 360.) Since the first cars were sold, there have been crashes. And while the insurance claims industry has made enormous advances over the years, the fundamental process of handling a claim has been largely the same for decades – at least during my time in this industry, […]
(This article was featured in Property Casualty 360.) Why A Good Claim Experience is So Important Wikipedia lists “customer satisfaction” as “… a measure of how products and services supplied by a company meet or surpass customer expectation.”1 Companies have used this metric for many years, with numerous studies drawing correlation between a company’s ability […]
Claim Counts Recover The collision repair industry has experienced a great deal of change over the last several years. The Great Recession drove already flat-to-declining vehicle accident frequency down further, while high unemployment rates led to further declines in overall U.S. miles driven. In 2014, however, the industry saw claim frequency rise to levels last […]