Posts Tagged ‘Susanna Gotsch’
In this month’s edition of Industry Trends, Susanna Gotsch breaks down the new challenges in collision repair as more computers, sensors, substrate metals, new welding and joining techniques, and more are added to vehicles. How can our industry rethink the collision repair process and address the increase in vehicle complexity? To check out the rest […]
In this month’s edition of Industry Trends, Susanna breaks down the changes in vehicle complexity, repair costs and cycle time and how they drive us to rethink the entirety of the customer’s repair experience from crash to keys. How can our industry use technology to rethink the consumer claim and repair experience, placing more capabilities […]
In this month’s edition of Industry Trends, Susanna analyzes Q1 of 2019 and the decrease in auto claim frequency since 2017. To check out the rest of the #CCCTrends series, visit CCC’s YouTube channel. Download the full pdf here.
Self-service claims and repair scheduling capabilities via digital devices are just two examples of how our industry is using technology to ‘shift-left’ – providing customers with enhanced self-service capabilities via technology that ensures the same or better level of customer service and engagement. In this month’s edition of CCC Industry Trends, Susanna Gotsch explores how […]
The cost of vehicles has risen as automakers have increased the complexity of vehicles with more safety features, telematics, and other technology. In this month’s edition of Industry Trends, Susanna addresses the consequences of those rising vehicle costs and what it means for your business. To check out the rest of the #CCCTrends series, visit CCC’s […]
What is to come in 2019? Hard to believe yet another full year has passed by –and yet here we are, at the start of 2019. Among the top stories of 2018 within the collision repair and insurance industries were those underscoring the growing complexity of vehicles, their repairs, and the demands among consumers […]
Are ADAS and Vehicle Autonomy Changing Crash Characteristics? Susanna Gotsch, Director and Industry Analyst at CCC Information Services analyzes the ever-changing indicators of ADAS and autonomous vehicles collisions compared to traditional vehicles. To check out the rest of the #CCCTrends series, visit CCC’s YouTube channel. Download the full pdf here.
Analysts are projecting that the increasing volume of used vehicles would lead to a dramatic fall in prices. Yet, despite a moderation in residual values as used vehicle supplies have grown, the average wholesale and retail used vehicle value has grown. Why is that? Susanna Gotsch, Director and Industry Analyst at CCC Information Services analyzes […]
Hurricane Florence may be just the first of several major storms to make landfall in the U.S. during hurricane season in 2018, but its impact will be significant. This month, Susanna will assess that impact because the Atlantic hurricane season may yet turn out to be an above-average year. To check out the rest of […]
When people discuss the vast amount of change anticipated in personal mobility, they often use an acronym “ACES” to categorize the changes: “A” for autonomy; “C” for connected; “E” for electrification, and “S” for shared. Each of these categories has the potential to drive immense change in how people use and own transportation in the […]