Posts Tagged ‘Research’

Continued Growth of Network Management

Susanna Gotsch / Research /

Claim Counts Recover The collision repair industry has experienced a great deal of change over the last several years. The Great Recession drove already flat-to-declining vehicle accident frequency down further, while high unemployment rates led to further declines in overall U.S. miles driven. In 2014, however, the industry saw claim frequency rise to levels last […]

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Acquiring and Retaining Customers – Can Insurers Have it All?

Rohit Tendulkar / Insurance /

Bain & Company recently published a study on Customer Loyalty in P&C Insurance which explored the challenges and opportunities surrounding customer acquisition and retention for property and casualty carriers. The premise is that most carriers are good at winning new customers or keeping the ones they have, but few do both well. And, with younger […]

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How Do Car Crashes Impact You?

Jaclyn Sorci / Collision Repair, Crash Course, Insurance /

The National Highway Traffic Safety Administration (NHTSA), recently released a study that highlights the economic toll and societal impact on motor vehicle crashes. Among the points made is the growing use of technology to help reduce accidents and drive distraction. For more in depth analysis, check out CCC’s annual Crash Course Report, where our own Susanna […]

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Fuel Economy Standards Drive Change

Susanna Gotsch / Collision Repair, Insurance, Research /

Originally featured on CollisionWeek.com The U.S. finalized new fuel economy standards in August 2012, that require each manufacturer’s fleet to achieve average fuel economy of 54.5 miles per gallon for cars and light-duty trucks by model year 2025. These standards extended the requirement already in place for a manufacturer’s vehicles by model year 2016 to […]

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Consumer Demographics: How Changes Are Impacting the Automotive Claims and Collision Repair Industries

Susanna Gotsch / Research /

Changes within the demographics of the U.S. population will impact all aspects of society – whether it relates to changes in where people choose to live, what they do for a living or what they buy.  Businesses are already seeing the impacts of a changing workforce and customer base – where four distinct generations (Generations […]

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Analytics and Big Data

Susanna Gotsch / Insurance, Research /

A great deal is being written today about ‘big data’ and the ‘power of analytics’, whether it’s in the movie “Moneyball” or talked about as part of the added sophistication in this year’s political campaigns. There are numerous market dynamics that are driving the need for companies to use data and business analytics to drive […]

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