This has been a year like no other. And as you may remember from this previous post, CCC participated in 2020’s InsureTech Connect virtually. From their homes in different parts of the country, cross-industry thought leaders beamed their thoughts and insights to the ITC audience and shared their take on changing consumer behavior as well […]
Posts Tagged ‘mckinsey’
Over the last several months, the phrases ‘times are changing’ and ‘customer expectations are evolving’ have been published countless times. While these thoughts are timely, they’re static. It’s well established that the shift in consumer expectations, along with lightning fast advancements in technology, are driving the need for insurers to rethink the customer journey. The […]
Mckinsey & Company recently sat down with Githesh Ramamurthy, chairman and CEO of CCC Information Services, as part of their ongoing series The Next Normal: Persepctives on the future of industries. For a full transcript of the interview, please visit: https://mck.co/2qLtFnS.