Posts Tagged ‘insurance’

Industry Trends with Susanna Gotsch – April 2019

Connor Jenkins / CCC Trends, Crash Course /

Self-service claims and repair scheduling capabilities via digital devices are just two examples of how our industry is using technology to ‘shift-left’ – providing customers with enhanced self-service capabilities via technology that ensures the same or better level of customer service and engagement. In this month’s edition of CCC Industry Trends, Susanna Gotsch explores how […]

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Industry Trends with Susanna Gotsch – February 2019

Connor Jenkins / CCC Trends, Crash Course /

The cost of vehicles has risen as automakers have increased the complexity of vehicles with more safety features, telematics, and other technology. In this month’s edition of Industry Trends, Susanna addresses the consequences of those rising vehicle costs and what it means for your business. To check out the rest of the #CCCTrends series, visit CCC’s […]

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AI in Claims – It’s Happening Now

CCC Corporate / Insurance /

By John Haller, Chief Data Scientist & Christoph Plenio, Vice President R&D, CCC Artificial Intelligence, Machine Learning, and Deep Learning are more than futuristic concepts. These technologies are impacting the insurance industry in a significant way right now and this impact is likely to increase in the near future. The idea of Artificial Intelligence (AI), […]

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Role Insurers Play in Body Shop Success

CCC Corporate / Collision Repair, Insurance /

When it comes to customer service, the claims process represents a great opportunity for all stakeholders. This is especially true in APD claims, where the right technologies, communication efforts, and coordination among participants can help the vehicle owner efficiently finalize his/her claim, fostering lifelong loyalty. What happens when there is a hiccup somewhere along the […]

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CCC Uses a Single Photo to Usher in New Era of Smart Claims

Michelle Hellyar / Insurance /

Artificial Intelligence (AI) Comes to Life in CCC Smart Total Loss™ Solution, Improving Accuracy, Expediency for Total vs. Repair Decision Chicago, IL, OCTOBER 16, 2017 –CCC Information Services Inc. (CCC) introduced today its CCC Smart Total Loss™ solution, an AI-powered claims solution that uses and analyzes a single photo to help auto insurers predict a […]

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Harvey: Trying to Gauge Impact

CCC Corporate / Perspectives /

To understand potential impact of Harvey on insurance losses to date, a comparison to past events can be instructive.  The following graph illustrates the impact on just total loss costs from several major weather events between 2003 and 2012. Superstorm Sandy was by far the most impactful, with both the volume and cost of the […]

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Rethinking the Business Case for Usage Based Insurance in Private Passenger Auto

CCC Corporate / Data, Perspectives, Telematics /

Strategize to Get the Most out of UBI Programs Several well-meaning experts in this space have written about the unsustainability of usage-based insurance (UBI) programs due to high costs and low returns. They argue that when you add up all of the acquisition, technology, and administrative expenses, as well as premium discounts or other incentives, […]

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Next Gen Hyperscale Expectations

CCC Corporate / Data, Perspectives, Telematics /

Data, Information, and Knowledge – The Trinity of Enterprise Value Based on the fundamental premise that data, information, and knowledge, are three intricate, indispensable, and interdependent elements, hyperscale systems – distributed computing environments that efficiently scale from a few servers to thousands of servers – are being built to unearth its untapped business values with unprecedented […]

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