Posts Tagged ‘contact center’

Centralize Assignments and Expand Capabilities

CCC Corporate / Collision Repair Newsletter /

Large, multi-store operators implemented centralized call centers back in the early 2000’s. The results they saw were immediate:  increased capture rates and improved claim cycle times. Through most of the first decade, call centers were limited to the “mega” MSOs. But the marketplace is changing.  In the past three to five years, the larger, regional […]

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CCC ONE™ Contact Center Helps Repairers Capture More Work

CCC Corporate / Company News /

New solution adds centralized contact management to the CCC ONE® platform  Chicago, IL, April 15, 2014 – Speed is critical when it comes to capturing repair assignments, but it can be hard to achieve for multi-store operators who rely on their individual repair facilities to step away from their hectic workload and follow up on […]

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