Posts Tagged ‘consumer’

Industry Trends with Susanna Gotsch – June 2019

Connor Jenkins / CCC Trends, Crash Course /

In this month’s edition of Industry Trends, Susanna breaks down the changes in vehicle complexity, repair costs and cycle time and how they drive us to rethink the entirety of the customer’s repair experience from crash to keys. How can our industry use technology to rethink the consumer claim and repair experience, placing more capabilities […]

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Spoiler Alert – Consumers Win!

CCC Corporate / Insurance, Perspectives /

Our colleagues at DriveFactor shared a post today about the central, but sometimes forgotten role consumers play in shaping the products and services insurers develop and deliver. While written with usage-based insurance (UBI) in mind, we thought it worth sharing for two reasons. First, any company that serves consumers could likely benefit from the reminder […]

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2015 Crash Course Report Now Available

CCC Corporate / Crash Course, Industry News /

CCC announced today the availability of its 2015 Crash Course, an in-depth report that focuses on the trends and business drivers impacting the auto physical damage industry. This year’s report examines ‘Smart Connections’: the pervasiveness of technology and the subsequent availability of rich data that is being shared between consumers, vehicles, insurers and auto repairers. […]

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Loyalty and the Customer Experience for Insurance Consumers

CCC Corporate / Insurance /

Insurance Companies, like most, are increasingly facing challenges of how to increase customer retention and create a better customer experience. This article from West Monroe Partners dives into those challenges and more: Research within the Insurance Industry has shown that a policyholder’s perception of an insurance company is developed as a result of their interaction […]

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Consumer Demographics: How Changes are Impacting our Industry

CCC Corporate / Insurance /

Changes within the demographics of the U.S. population will impact all aspects of society – whether it relates to changes in where people choose to live, what they do for a living or what they buy.  Businesses are already seeing the impacts of a changing workforce and customer base – where four distinct generations (Generations […]

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Consumer Demographics: How Changes Are Impacting the Automotive Claims and Collision Repair Industries

CCC Corporate / Research /

Changes within the demographics of the U.S. population will impact all aspects of society – whether it relates to changes in where people choose to live, what they do for a living or what they buy.  Businesses are already seeing the impacts of a changing workforce and customer base – where four distinct generations (Generations […]

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CCC Introduces Carwise™ Shop Finder Solution

CCC Corporate / Company News /

At no additional cost, CCC ONE® customers can market their services directly to consumers  Chicago, IL, March 19, 2014 –. Shops that wish to gain greater visibility among consumers searching online for collision repair services have a new tool to put them directly in front of local shoppers. CCC Information Services announced today the launch […]

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Thinking Beyond DRP to Deliver More Customer Choice, Better Service

CCC Corporate / Insurance, Research /

As consumers’ service delivery expectations continue to evolve, opportunities now exist for insurers to expand their repair shops network which provides not only an increased customer choice, but can also help to manage costs, reduce cycle times from First Notice of Loss (FNOL) through completion of vehicle repair. The industry is beginning to embrace all […]

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