Posts Tagged ‘collision repair’

Operating in the COVID-19 Environment: Helping Customers and Operations Navigate a Touchless Claims Experience

CCC Corporate / Client Updates, Collision Repair, COVID-19, Insurance /

Mobile MOI helps to enable digital claims, deliver customer experience, and improve cycle times. With COVID-19, and calls for Social Distancing, mobile MOI is emerging as an essential tool to support claims staff and policyholders. COVID-19 (coronavirus) is moving quickly across the globe and with each passing day we learn more about the virus from […]

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Industry Trends with Susanna Gotsch – December 2019

Connor Jenkins / CCC Trends, Crash Course /

Repairers are facing numerous challenges and demands from the vehicles themselves, as well as their customers. Consolidation is occurring quickly across all parts of the collision repair industry, as demands for capital investment for training and equipment grows. In this month’s CCC Trends, Susanna Gotsch analyzes changes in the collision repair industry. To check out […]

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Industry Trends with Susanna Gotsch – October 2019

Connor Jenkins / CCC Trends, Crash Course /

How are weather events like hail impacting claim frequency and cost of collision repairs? Hurricane season is upon us, and the cleanup and needed reconstruction from the devastating damage sustained in the Bahamas by Hurricane Dorian are a reminder of how much damage Mother Nature can cause. In this month’s episode of CCC Trends, Susanna […]

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Industry Trends with Susanna Gotsch – August 2019

Connor Jenkins / CCC Trends, Crash Course /

In this month’s edition of Industry Trends, Susanna Gotsch analyzes changes in demography, whether it’s where people are living, which portion of the population is working and driving most, and where people are choosing to live. Demographics give us a better understanding of the automotive claims and collision repair industry’s decline in claim frequency and […]

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Industry Trends with Susanna Gotsch – July 2019

Connor Jenkins / CCC Trends, Crash Course /

In this month’s edition of Industry Trends, Susanna Gotsch breaks down the new challenges in collision repair as more computers, sensors, substrate metals, new welding and joining techniques, and more are added to vehicles. How can our industry rethink the collision repair process and address the increase in vehicle complexity?  To check out the rest […]

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Industry Trends with Susanna Gotsch – June 2019

Connor Jenkins / CCC Trends, Crash Course /

In this month’s edition of Industry Trends, Susanna breaks down the changes in vehicle complexity, repair costs and cycle time and how they drive us to rethink the entirety of the customer’s repair experience from crash to keys. How can our industry use technology to rethink the consumer claim and repair experience, placing more capabilities […]

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Industry Trends with Susanna Gotsch – April 2019

Connor Jenkins / CCC Trends, Crash Course /

Self-service claims and repair scheduling capabilities via digital devices are just two examples of how our industry is using technology to ‘shift-left’ – providing customers with enhanced self-service capabilities via technology that ensures the same or better level of customer service and engagement. In this month’s edition of CCC Industry Trends, Susanna Gotsch explores how […]

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