In this month's edition of CCC Trends, Susanna breaks down the trends in claim frequency, vehicle ownership, total cost of repair, and vehicle complexity.
In this month's episode of CCC Trends, Susanna Gotsch breaks down the growing impact of hail on claim frequency and collision repair.
In this month's edition of Industry Trends, Susanna Gotsch breaks down the changes occurring in ADAS and its' widespread implications for our industry.
In this month's edition of Industry Trends, Susanna Gotsch analyzes how demographic shifts impact collision claim frequency and total cost of repair.
In this month's edition of Industry Trends, Susanna Gotsch analyzes the changes collision repair caused by the rise in vehicle complexity.
In this month's edition of Industry Trends, Susanna breaks down the changes in vehicle complexity, repair costs and cycle time and how they drive us to rethink the entirety of the customer's repair experience from crash to keys.
In this month's edition of Industry Trends, Susanna analyzes Q1 of 2019 and the decrease in auto claim frequency since 2017.
Self-service claims and repair scheduling capabilities via digital devices are just two examples of how our industry is using technology to ‘shift-left’ – providing customers with enhanced self-service capabilities via technology that ensures the same or better level of customer service and engagement. In this month's edition of CCC Trends, Susanna Gotsch explores how technology such as mobile, AI and IOT will increasingly play a key role in a company’s ability to quickly assess and respond to consumer feedback and other information on market conditions. All of this month's Trends come directly from CCC's 2019 edition of Crash Course.
The cost of vehicles has risen as automakers have increased the complexity of vehicles with more safety features, telematics, and other technology. In this month's edition of Industry Trends, Susanna addresses the consequences of those rising vehicle costs.
What is to come in 2019? Hard to believe yet another full year has passed by –and yet here we are, at the start of 2019.
Among the top stories of 2018 within the collision repair and insurance industries were those underscoring the growing complexity of vehicles, their repairs, and the demands among consumers for a better digital experience across all aspects of their lives. In this issue of CCC Trends, we will discuss briefly how we expect market forces to drive change within automotive claim frequency and loss costs in the coming year.