Industry Trends with Susanna Gotsch – August 2017

Susanna Gotsch / Crash Course, Trends /

CCC Industry Trends


Our theme for Crash Course 2017 was “It’s Happening”, and a quick review of some of the hot issues so far this year underscore just how quickly our landscape is being transformed.  Whether it is a growing trend to offer consumers the ability to submit a claim via a mobile app and photos, growing concerns re: cybersecurity, or new vehicle technology underscoring the need to access OE repair procedures, the industry is having to adapt to these changes quickly.

To check out the rest of the series visit CCC’s YouTube channel.


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