Trends

Industry Trends with Susanna Gotsch – November 2019

Connor Jenkins / Crash Course, Trends /

As we head into the final months of 2019 we start to ask – what can we expect in 2020? In this month’s edition of CCC Trends, Susanna breaks down the trends in claim frequency, vehicle ownership, total cost of repair, and vehicle complexity. To check out the rest of the #CCCTrends series, visit CCC’s YouTube […]

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Mobile Photography & Claims: Changing the Game

Admin / Collision Repair, Industry News, Insurance, Telematics, Trends, Uncategorized /

Process automation is making its way through the insurance industry, delivering operational efficiencies in many areas. For underwriting and distributing personal and small business insurance, carriers are struggling to balance providing in-person inspections of customs risk exposures with delivering quotes and prices in minutes. Mobile technology, photos, and artificial intelligence are promising to close the […]

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Industry Trends with Susanna Gotsch – October 2019

Connor Jenkins / Crash Course, Trends /

How are weather events like hail impacting claim frequency and cost of collision repairs? Hurricane season is upon us, and the cleanup and needed reconstruction from the devastating damage sustained in the Bahamas by Hurricane Dorian are a reminder of how much damage Mother Nature can cause. In this month’s episode of CCC Trends, Susanna […]

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Industry Trends with Susanna Gotsch – August 2019

Connor Jenkins / Crash Course, Trends /

In this month’s edition of Industry Trends, Susanna Gotsch analyzes changes in demography, whether it’s where people are living, which portion of the population is working and driving most, and where people are choosing to live. Demographics give us a better understanding of the automotive claims and collision repair industry’s decline in claim frequency and […]

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Industry Trends with Susanna Gotsch – July 2019

Connor Jenkins / Crash Course, Trends /

In this month’s edition of Industry Trends, Susanna Gotsch breaks down the new challenges in collision repair as more computers, sensors, substrate metals, new welding and joining techniques, and more are added to vehicles. How can our industry rethink the collision repair process and address the increase in vehicle complexity?  To check out the rest […]

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Industry Trends with Susanna Gotsch – June 2019

Connor Jenkins / Crash Course, Trends /

In this month’s edition of Industry Trends, Susanna breaks down the changes in vehicle complexity, repair costs and cycle time and how they drive us to rethink the entirety of the customer’s repair experience from crash to keys. How can our industry use technology to rethink the consumer claim and repair experience, placing more capabilities […]

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Industry Trends with Susanna Gotsch – April 2019

Connor Jenkins / Crash Course, Trends /

Self-service claims and repair scheduling capabilities via digital devices are just two examples of how our industry is using technology to ‘shift-left’ – providing customers with enhanced self-service capabilities via technology that ensures the same or better level of customer service and engagement. In this month’s edition of CCC Industry Trends, Susanna Gotsch explores how […]

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Industry Trends with Susanna Gotsch – February 2019

Connor Jenkins / Crash Course, Trends /

The cost of vehicles has risen as automakers have increased the complexity of vehicles with more safety features, telematics, and other technology. In this month’s edition of Industry Trends, Susanna addresses the consequences of those rising vehicle costs and what it means for your business. To check out the rest of the #CCCTrends series, visit CCC’s […]

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