Perspectives

Investing in Mobile Tech: The Way Forward

David Bliss / Insurance, Perspectives /

Quick, what’s in your hand right now? If you’re like most people, it’s probably your mobile phone. In just a few short years, our mobile device has become the one thing we can’t live without. Each day we use it for everything from buying coffee, hailing rides, and taking photos to boarding airplanes, depositing checks […]

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Telematics in Auto Claims is Inevitable

Scott Palmer / Insurance, Perspectives /

(This article was first published in PropertyCasualty360.) The use of telematics data in claims likely holds more value for your organization than the use of this data in underwriting. This assertion may not be capturing many headlines, but telematics integrated into the claims process represents a powerful proposition for insurers and consumers. And, this technology […]

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Weather Events Lead to Higher Claim Counts in 2016

Susanna Gotsch / Crash Course, Perspectives /

(This article was first published in PropertyCasualty360.) Economic recovery, cheap gas prices, more vehicles on the road overall, and more miles driven per vehicle have been attributed with much of the increase in auto accident/claim frequency coming out of the recession, and in particular in CY 2015 and CY 2016 to date. Overall miles driven in […]

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Telematics in Claims – Discover the Possibilities

Jaclyn Sorci / Insurance, Perspectives /

The use of telematics data in claims likely holds tremendous value for your organization. In fact, driving data can transform claims. The challenge is how to operationalize the transformational power of telematics data in ways that are actionable and minimally disruptive to existing workflows. This infographic illustrates critical steps in the APD and Casualty claims […]

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Newer Vehicles Driving Repair Cost

Susanna Gotsch / Crash Course, Perspectives /

(This article first appeared in Property Casualty 360.) In Crash Course 2016, we explored the impact of a changing vehicle fleet on vehicle repair and total loss costs.  In this article we’ll look at some of the most recent data on vehicles being sold and driven in the U.S. and how that is driving costs […]

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Measuring Cycle Time Performance

Susanna Gotsch / Crash Course, Perspectives /

(This article was originally published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair.  Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device […]

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A View into Appraiser Effectiveness: How Does your Staff Stack Up?

Bart Mazurek / Insurance, Perspectives /

(This article was originally published in Property Casualty 360.) A majority of my conversations with appraisal supervisors from auto insurance carriers include a discussion on appraiser effectiveness, which makes sense since these are the individuals that can have a significant impact on claim cost, cycle time and customer satisfaction. Most frequently, I hear that the […]

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Spoiler Alert – Consumers Win!

Abby Wilson / Insurance, Perspectives /

Our colleagues at DriveFactor shared a post today about the central, but sometimes forgotten role consumers play in shaping the products and services insurers develop and deliver. While written with usage-based insurance (UBI) in mind, we thought it worth sharing for two reasons. First, any company that serves consumers could likely benefit from the reminder […]

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