Collision Repair

CCC Delivers Powerful Lead Capture Tool for Collision Repairers

Michelle Hellyar / Collision Repair, Industry News, SEMA, Uncategorized /

New CCC® Engage Photo Estimate capability offers collision repairers an efficient new channel to win more business and deliver a modern consumer experience   CCC Information Services Inc. (CCC) announces today CCC® Engage Photo Estimate, a powerful new lead generation tool for collision repairers. The Photo Estimate capability enables repairers to receive and respond to […]

Continue Reading →

CCC ONE® Streamlines Customer-to-Shop Payments

Michelle Hellyar / Collision Repair, Collision Repair Newsletter, Company News, Network /

Third-party processor, Clearent, integrates with CCC ONE, offering shops fiscal controls and next day payment posting CCC Information Services Inc. (CCC) announces today its CCC ONE® Platform now integrates with leading credit card payment processer, Clearent, offering collision repair customers a simple way to handle customer-to-shop payments. The CCC® Payments feature enables users to initiate […]

Continue Reading →

Mobile Photography & Claims: Changing the Game

Admin / Collision Repair, Industry News, Insurance, Telematics, Trends, Uncategorized /

Process automation is making its way through the insurance industry, delivering operational efficiencies in many areas. For underwriting and distributing personal and small business insurance, carriers are struggling to balance providing in-person inspections of customs risk exposures with delivering quotes and prices in minutes. Mobile technology, photos, and artificial intelligence are promising to close the […]

Continue Reading →

CCC Enables Repairers to Reach Customer Engagement Milestone

Michelle Hellyar / Collision Repair, Company News /

Through CCC ONE® UpdatePlus, collision repairers communicated digitally with a record one million of their customers in a single month, transforming their customer experience through targeted communications CCC Information Services Inc. (CCC) announced today that a new customer engagement milestone was reached through its CCC ONE® Platform. In the third quarter, CCC ONE powered nearly […]

Continue Reading →

CCC Introduces the World’s First Artificial Intelligence Estimating Tool

Michelle Hellyar / Collision Repair, Company News, Industry News, Telematics /

Smart Estimate Photo CCC Information Services Inc. (CCC) introduced today the world’s first in-production AI solution for vehicle collision estimates. CCC® Smart Estimate (Smart Estimate) leverages CCC’s estimating logic and AI photo analytics capabilities to pre-populate an estimate with suggestions for human estimators to review, edit, and advance. Through the process, Smart Estimate AI and human estimators learn […]

Continue Reading →

CCC Names Dan Risley VP Quality Repair and Market Development

Abby Wilson / Auto OEMs, Collision Repair /

Newly created position will collaborate with CCC’s collision repair and OEM market leaders, identifying new cross-market opportunities and helping customers navigate change in a rapidly evolving industry CCC Information Services Inc. (CCC) announced today that Dan Risley has joined the organization as Vice President of Quality Repair and Market Development. In the new role, Risley, […]

Continue Reading →

Mazda North American Operations and CCC are Working Together to Address Vehicle Safety

Michelle Hellyar / Collision Repair, Company News /

The automaker is sharing open recall data with CCC, reaching thousands of collision repair centers with an automatic alert as they write estimates for affected vehicles CHICAGO, June 13, 2018 –CCC Information Services Inc. (CCC) announced today that it is working with Mazda North American Operations (MNAO) to address vehicle safety, creating a new method […]

Continue Reading →

CCC Open Shop Surpasses 500,000 Assignments on an Annualized Basis

Michelle Hellyar / Collision Repair, Company News /

CCC® Open Shop Surpasses 500,000 Assignments on an Annualized Basis The electronic method of communication between non-DRP repair shops and auto insurers delivers results, efficiency CCC Information Services Inc. (CCC) announced today that its CCC® Open Shop solution (Open Shop) is now facilitating more than 500,000 assignments on an annualized basis. Open Shop is the […]

Continue Reading →

WeGoLook Connects to the CCC ONE® Platform

Michelle Hellyar / Collision Repair, Company News /

WeGoLookÒ Connects to the CCC ONE® Platform On-demand workforce provides CCC customers with new options to rapidly facilitate claims   Oklahoma City, OK, February 27, 2018 –WeGoLookÒ, an on-demand workforce solutions provider and subsidiary of Crawford & Company®, announced today it will connect to the CCC ONE® platform (CCC ONE), a hyperscale cloud platform developed […]

Continue Reading →

Role Insurers Play in Body Shop Success

Bart Mazurek / Collision Repair, Insurance /

When it comes to customer service, the claims process represents a great opportunity for all stakeholders. This is especially true in APD claims, where the right technologies, communication efforts, and coordination among participants can help the vehicle owner efficiently finalize his/her claim, fostering lifelong loyalty. What happens when there is a hiccup somewhere along the […]

Continue Reading →