Collision Repair Newsletter

Improve Your Customer Experience: Part 2

Abby Wilson / Collision Repair Newsletter /

In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers.  Now, we’ll be moving on to best practices during the scheduling and work in process stage.  Stay tuned for our third, and final, post that will share tips on vehicle pick-up. After […]

Continue Reading →

Fix it Right, Fix it Fast

Abby Wilson / Collision Repair Newsletter /

Vehicles today are more complex than ever before, leaving shops with repairs that have a higher degree of difficulty and a smaller margin of error.  With hundreds of easily damageable wires, cameras, and sensors that come custom in today’s vehicles, the proper use of OEM repair procedures during a repair is a vital step in […]

Continue Reading →

Improve Your Customer Experience: Part 1

Abby Wilson / Collision Repair Newsletter /

When looking for ways to boost your shop’s consumer service index (CSI), it makes sense to break it out by the three main communication touch points you have with your customers: first contact, scheduling and work in process, and vehicle pick-up.  As the first of our three-part blog series, we will start by reviewing best […]

Continue Reading →

Join us in Support of the Future of Collision Repair

Abby Wilson / Collision Repair Newsletter /

CCC is a long-time sponsor of the Collision Repair Education Foundation (CREF), which provides scholarships and support to students pursuing careers in various areas of the collision repair industry. Beginning in September, CREF will be hosting a series of career fairs and expos in locations around the country.  As a supporting partner, we want to […]

Continue Reading →

Start Receiving Assignments Today with Open Shop

Abby Wilson / Collision Repair, Collision Repair Newsletter /

Getting assignments from insurance carriers used to require a direct repair relationship, but that’s changed with CCC ONE Open Shop. Open Shop allows insurance carriers to send assignments to any collision repair shop that uses CCC ONE, regardless of DRP participation. Over 90% of repair facilities using CCC ONE have received at least one Open […]

Continue Reading →

Complete your Network Profile Today and Be Seen

Abby Wilson / Collision Repair, Collision Repair Newsletter /

If you’re looking for more assignments from insurance carriers, be sure to fill out your Network Management profile. When you complete your profile, participating insurance companies can view details about your business. The more detail you share, the better chance you’ll get found – no DRP required. Shops with completed profiles increase their visibility in […]

Continue Reading →

Updates to CCC ONE Repair Methods

Abby Wilson / Collision Repair, Collision Repair Newsletter /

Repairers’ access to advanced repair procedures is critical to estimate accuracy and repair quality.  CCC ONE Repair Methods provides a majority of the procedures provided from OEM’s directly within the estimate, eliminating the need to head to a new window or platform. To match the rising importance of this feature, CCC ONE Repair Methods has […]

Continue Reading →

Spotlight on Repair Procedures

Abby Wilson / Collision Repair, Collision Repair Newsletter /

As the complexity of vehicles increases with new technologies, parts and materials, it is more important now than ever to have access to OEM repair procedures right when you need them.  With the spotlight on accuracy and safety in the midst of complexities, it’s likely your DRP and insurance partners are requiring you to follow […]

Continue Reading →

A Sneak Peek at What CCC Has in Store for 2016

Abby Wilson / Collision Repair Newsletter /

We’re excited about what 2016 holds for the collision repair industry. A lot of attention was placed on vehicle technology last year and there’s even more to come in 2016.  But what about collision repair technology to improve the consumer experience? In 2015, CCC delivered many firsts to the industry such as: Electronic signature capability in […]

Continue Reading →