CCC Accumark™ Reinspection gains momentum with customer wins

ACUITY includes product as part of integrated claim management solution 

CHICAGO, Jan. 5th, 2006 - ACUITY, A Mutual Insurance Company, is one of 17 carriers to implement CCC Accumark™ Reinspection since its release in mid-2004. Designed to create a more efficient process through the management of company-specified appraisal procedures, users can quickly identify and prioritize claims for reinspection.

CCC Accumark also tracks and traces the implementation of changes back to the appraisal source. In the past, nearly half of the supplements that were supposed to be issued following reinspection never were written.

“We are always looking to create efficiencies in the claims handling process to improve our overall workflow,” said Greg Olsen, director of Auto-Physical Damage at ACUITY.  “The efficiencies should maintain or enhance the claims handling process. CCC's integrated product solution helps us attain those targets by eliminating the need to switch back and forth between different applications during the claims-handling process.”

The Sheboygan, Wisconsin- based carrier confirmed the importance of an integrated claim management solution by implementing the following:

• CCC Accumark Reinspection - CCC Accumark Reinspection automatically reviews each line of an estimate within a customized framework of company-established rules. Because the reinspector can edit and “highlight” an estimate line for clarity, insurers will be in a position to reduce the time spent on each claim, increase staff productivity and write more comprehensive estimates.
• CCC Autoverse® Claim Management- a Web-based, open solution giving a convenient, centralized location to receive, review and conclude the auto claims process;
• CCC Intellisphere® Insurance Reporting – CCC’s reporting tool, CCC Intellisphere, offers multiple and customizable views into management and performance data, making it easy for insurers to search for and access information;
• CCC Pathways® Appraisal Solution – an electronic estimate-writing tool designed to assist users in quickly and easily exchanging estimate-related information with either repair facilities or field staff, and;
• CCC Valuescope ® Claim Services - which provides local market valuations for private passenger, commercial and recreational vehicles.

 “Products like CCC Accumark and CCC Autoverse offer us the ability to streamline our claims storage and reinspection procedures and allows us to concentrate on what we do best – serving our customers,” concluded Olsen.

Mary Jo Prigge, president of Service Operations at CCC, added that ACUITY also gains other efficiencies. “The ability of CCC to deliver an integrated solution takes away an element of stress felt by our customers when they have to dedicate time and financing to maintain multiple systems to handle claims,” said Prigge. “In addition, CCC’s solution provides insurance companies with detailed insight into their claims processes and gives them the ability to benchmark and prioritize individually tailored goals and objectives.”

About ACUITY
ACUITY, headquartered in Sheboygan, Wisconsin, is a regional property and casualty insurer that operates in thirteen Midwest states, writes over $700 million in premium through 650 independent agencies, and enjoys over $1.5 billion in assets. Selected in 2004 as the Best Mid-Sized Company to Work For in America by the Great Place to Work Institute and named three times to the Institute's Best Companies lists, ACUITY currently employs 800 people.  For more information, please visit www.acuity.com

About CCC
Now in its 25th year, CCC Information Services Inc., headquartered in Chicago, is a leading supplier of advanced software, communications systems, Internet and wireless-enabled technology solutions to the automotive-claims and collision-repair industries. Its technology-based products and services optimize efficiency throughout the entire claims management supply chain and facilitate communication among approximately 21,000 collision-repair facilities, 350 insurance companies, and a range of industry participants. For more information about CCC Information Services Inc., visit our web site at www.cccis.com or contact Michelle Hellyar of CCC at 312-229-2830 or John Harris of CCC at 312-229-2693.