Heavy equipment managed repair company turns to CCC for expedited insurance communication process
Fleet Priority Services implements CCC Autoverse® Service Network for efficient exchange of information
Chicago – August 7, 2008 – Cedar Rapids, Iowa-based Fleet Priority Services, a managed repair company assisting insurance carriers and self-insured fleets with heavy equipment collision losses, has turned to CCC Information Services Inc. and its CCC Autoverse® Service Network solution to expedite its electronic communication process. After implementing its own customized front-end solution, Fleet was looking to gain additional workflow efficiencies.
“We have a significantly different customer need when compared to the more traditional auto collision repair customer,” said Fleet Priority Services Executive Vice President Jeff Grosclaude. “Most vehicle owners that we work with are earning a living with their vehicle. Business interruption is a factor that must be considered with each assignment. Our team works closely with the vehicle owner and the collision center, focusing on getting each unit back into service as quickly as possible. That is why the CCC Autoverse Service Network was a great fit for us – it opened up a communications portal that was efficient and plugged in over a large carrier network.”
Using a multitude of determining factors (location, equipment, capability, damage type, vehicle owner preference), Fleet selects the most appropriate collision center for the repair. In addition, Fleet has a veteran staff averaging more than 25 years experience to evaluate each estimate for accuracy. The estimate is then communicated to insurance carriers through the CCC Autoverse Service Network, a framework of electronic interfaces for integrating with CCC to receive assignments and return completed estimates, documentation, images, data and invoices. Connecting to the CCC Autoverse Service Network allows for centralized assignment dispatching and claim document uploading activities.
Grosclaude added that the new process has given Fleet the compound benefit of quicker claims resolution and happier clients. “Our new enterprise system automatically populates information into a claim folder in Autoverse. As we manage each claim, we can share vital information with the carrier very quickly, saving everyone time,” said Grosclaude. “This improvement also allows us to directly impact another critical factor for our clients – customer satisfaction and policy retention. Having the tools to make the right decision and shorten the repair process – which is what we’ve been able to – has been a great benefit.”
Debbie Day, CCC’s Senior Vice President of Marketing and Product Management, said Fleet’s selection of CCC is a logical way to leverage existing connections. “The relationship with Fleet Priority Services is a great example of demonstrating the value and reach of the CCC environment: Any client communicating through its already-established CCC Autoverse connection now has the ability to access a heavy equipment and truck managed repair program without having to make any changes.”
About CCC
CCC Information Services Inc. provides leading automotive claims and repair solutions that drive efficiencies and enable its clients to make smarter decisions in every step of the process. CCC delivers integrated products and deep industry insight to clients through its network of insurers, repair facilities and information providers. CCC’s network includes 350 insurance carriers, in excess of 22,000 repair facilities and information from more than 30 data providers that has resulted in the industry’s most comprehensive data warehouse of claims file information. For more information about CCC Information Services Inc., visit our Web site at www.cccis.com or contact John Harris of CCC at 312-229-2693.
