Industry Trends with Susanna Gotsch – January 2017

Nabila Rizvi / Crash Course, Trends /

CCC Industry Trends 2016 Auto sales in the U.S. set yet another record reaching 17.539M sales.  2016 also was the seventh consecutive year of annual sales gains, the longest streak since 1909-17. Despite record new sales, automakers are facing numerous challenges over the next several years – they must make significant investment to meet the fuel economy standards […]

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Improve your Customer Experience: Part 3

Abby Wilson / Collision Repair Newsletter /

customer collecting her keys off the mechanic In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers.  In Part Two, we moved on to best practices during the scheduling and work in process stage.  Now, our third and final post will share tips on vehicle pick-up. We recommend that […]

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Carwise Reviews on Google Search Results

Abby Wilson / Carwise, Collision Repair Newsletter /

Focused young professional woman intently working on her laptop while sitting at her desk Sharing your shops customer-written reviews on Carwise is important to winning the business of customers that are searching online for body shops like yours.  Customers rely on online reviews to make purchasing decisions now more than ever before. With 1.9 million customer-written reviews, Carwise attracts over 2.5 million unique visitors per year.  Plus, many Carwise reviews now […]

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Andreas Hecht Joins CCC to Lead New OEM Business Unit

Abby Wilson / Company News /

CCC Information Services Inc. (“CCC”) announced today that Andreas Hecht has joined the company as Senior Vice President and General Manager of a new business unit that will be focused solely on Original Equipment Manufacturers (“OEMs”). Hecht joins CCC from Inrix, a leading provider of traffic information, connected car services, and geo analytics that focuses […]

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What’s Driving Repair Cycle Time?

Susanna Gotsch / Crash Course, Perspectives /

Young man mechanical worker repairing an old vintage car body in messy garage - Safety at work with protection wear (As published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair.  Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the […]

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Industry Trends with Susanna Gotsch – December 2016

Hari Rao / Crash Course, Trends /

CCC Industry Trends As we head into the final weeks of 2016, the momentum for change is perhaps larger than we’ve seen in many years. Despite the daily headlines regarding companies like Google, Uber, MIT, Mobileye and others, the traditional car ownership model is not dead, and continues to drive the automotive insurance and collision repair industries. To […]

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When Will Safety Tech Really Make a Difference?

Susanna Gotsch / Crash Course, Perspectives /

Self drive car (As published in Insurance Networking News.) There has been a great deal of press and research released in the last several months that have begun to question the how and the when of the advanced safety systems that have begun to make strides within the market.  Specifically, what percent of the overall vehicle fleet/auto claim […]

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What is CCC Secure Share and What Does it Mean for Repairers?

Abby Wilson / Collision Repair Newsletter /

business, technology and internet concept - businessman pressing button on virtual screens With the amount of data shared across the internet daily, it’s no wonder data security is top-of-mind for many companies.  Collision repairers are no exception to this with the amount of data they share daily from insurers and then to third party application providers that contains personally identifiable information. CCC Secure Share™ is a newly […]

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Improve Your Customer Experience: Part 2

Abby Wilson / Collision Repair Newsletter /

Young smiling African American businessman relaxing on staircase and reading a text message on mobile phone. In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers.  Now, we’ll be moving on to best practices during the scheduling and work in process stage.  Stay tuned for our third, and final, post that will share tips on vehicle pick-up. After […]

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