AI in Claims – It’s Happening Now

John Haller / Insurance /

By John Haller, Chief Data Scientist & Christoph Plenio, Vice President R&D, CCC Artificial Intelligence, Machine Learning, and Deep Learning are more than futuristic concepts. These technologies are impacting the insurance industry in a significant way right now and this impact is likely to increase in the near future. The idea of Artificial Intelligence (AI), […]

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Industry Trends with Susanna Gotsch – February 2018

Susanna Gotsch / Crash Course, Trends /

It has been suggested that the world today is experiencing the Fourth Industrial Revolution, as technologies such as mobile digitalization, artificial intelligence, automation, the internet of things, machine learning, voice recognition and others have begun to merge the physical and digital worlds. Personal mobility is one of many areas undergoing dramatic change, and given that […]

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Role Insurers Play in Body Shop Success

Bart Mazurek / Collision Repair, Insurance /

When it comes to customer service, the claims process represents a great opportunity for all stakeholders. This is especially true in APD claims, where the right technologies, communication efforts, and coordination among participants can help the vehicle owner efficiently finalize his/her claim, fostering lifelong loyalty. What happens when there is a hiccup somewhere along the […]

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Industry Trends with Susanna Gotsch – January 2018

Susanna Gotsch / Crash Course, Trends /

As we head into 2018, automotive and technology companies continue their race towards vehicle autonomy. Daily headlines provide accelerated timelines when autonomous vehicles will be available in large numbers, communicating with one another via vehicle-to-vehicle and vehicle-to-infrastructure communication. To check out the rest of the series visit CCC’s YouTube channel. Download the full PDF here. […]

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CCC Responds to Industry Feedback with Continued Support for EMS and Changes to CCC Secure Share™ Network

Michelle Hellyar / Collision Repair, Company News /

After listening to customers and industry stakeholders, CCC Information Services Inc. (CCC) today announced it will continue its support for the export of Estimate Management Standard (EMS) files. The company also announced today changes to its CCC Secure Share™ network (Secure Share), which leverages a cloud-based platform to enable the secure distribution of data between […]

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Streamlining Financial Data – a Win-Win

Bart Mazurek / Collision Repair, Perspectives /

If you think about it, body shops must keep several balls in the air; along with the day-to-day demands of running a small business, they manage inventory of in-stock parts, order parts for incoming jobs, schedule jobs, attract and retain the right labor to complete quality work, etc., etc.  In addition, they may also be […]

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Industry Trends with Susanna Gotsch – December 2017

Susanna Gotsch / Crash Course, Trends /

Technology has changed the way that humans interact with one another and their surroundings, and how they choose who to do business with.  Digital devices have become an ingrained part of everyone’s lives, with 88 percent of U.S. adults using the internet; 77 percent owning a smartphone; and 51 percent owning a tablet as of […]

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CCC Launches CCC™ X Connected Data Exchange

Michelle Hellyar / Auto OEMs /

Announces 14 new companies are lined up to join its already expansive network, contributing and leveraging connected data across the broader CCC community CCC Information Services Inc. and its affiliates (CCC) announced today the general availability of CCC™ X, a data exchange that helps convert connected data into actionable insights and makes it available for […]

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A Repair Shop Marriage Made in Heaven

Bart Mazurek / Collision Repair, Perspectives /

Why It’s Important to Understand Your Shop Partners’ Workflow As a leader in CCC’s Solutions and Consulting Group, I have a broad view into the auto claims that CCC processes annually and the tools that enable this process. Our consulting group invests significant time each year working with our insurance carrier partners to help them […]

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