With CCC ONE® UpdatePlus, your customers are informed every step of the repair process with the convenience of easy to read status updates.
You can take that ability one step further with CCC ONE® UpdatePlus Repair Status CSI which automatically sends customer satisfaction surveys and identifies the factors driving CSI. It sends a standard survey to provide repairers with customer insight.
Repair Status CSI also creates an innovative CSI word cloud that clearly identifies your customers’ sentiment by the way they are responding. Additionally, it generates reports that compare CSI scores by date range, estimator, insurance carrier, and repairer location.