There’s a simple way to enhance your customer experience from start to finish: CCC ONE UpdatePlus. UpdatePlus sends customers automatic appointment reminders, repair status updates and customer satisfaction surveys, all accessible from mobile or desktop. Give your customers the up-to-the-minute information they have come to expect in their daily lives, and spend more time getting their car repaired and back on the road.
The CCC ONE UpdatePlus package includes a variety of convenient and intuitive automatic features that make each customer’s repair experience seamless from start to finish.
Ensure your customers never forget an appointment again, and improve your estimator’s schedule efficiency with automated appointment reminders and scheduled email and text confirmations.
Send status updates, links to estimates and shop contact information via email or text to provide added convenience and peace of mind, while also significantly reducing your shop’s phone traffic. Plus, increase efficiencies by sending replies directly to your estimators.
Drive more customers to your shop by showcasing your UpdatePlus customer feedback on your Carwise profile. When you share your customer reviews on Carwise, your shop listing will appear at the top of the Shop Finder list, increasing visibility for your business. See where you currently rank on Carwise.
“Having an open line of communication with our customers is so valuable to our business. We get instant feedback and can respond quickly to any issues.”
Watch this quick video to learn more about how to improve customer satisfaction and increase referrals by keeping your customer in the know.
With just one click, purchase UpdatePlus for only $129 per month.
Fill out the form below to add this to your CCC ONE configuration.