Research

2016: What About Claim Frequency?

Susanna Gotsch / Crash Course, Research /

Increases in auto claim frequency have been a topic of great interest to all in our industry.  Miles driven in the U.S. had been trending up slowly coming out of the recession, but when gas prices dropped, miles driven began to increase again.   Overall miles driven rose 3.5% in CY 15 versus the prior […]

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Continued Growth of Network Management

Susanna Gotsch / Research /

Claim Counts Recover The collision repair industry has experienced a great deal of change over the last several years. The Great Recession drove already flat-to-declining vehicle accident frequency down further, while high unemployment rates led to further declines in overall U.S. miles driven. In 2014, however, the industry saw claim frequency rise to levels last […]

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Fuel Economy Standards Drive Change

Susanna Gotsch / Collision Repair, Insurance, Research /

Fuel Pumps Originally featured on CollisionWeek.com The U.S. finalized new fuel economy standards in August 2012, that require each manufacturer’s fleet to achieve average fuel economy of 54.5 miles per gallon for cars and light-duty trucks by model year 2025. These standards extended the requirement already in place for a manufacturer’s vehicles by model year 2016 to […]

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Consumer Demographics: How Changes Are Impacting the Automotive Claims and Collision Repair Industries

Susanna Gotsch / Research /

Keep your customers informed during every step of the repair process with the convenience of easy-to-read status updates from CCC Update Plus Repair Status. Changes within the demographics of the U.S. population will impact all aspects of society – whether it relates to changes in where people choose to live, what they do for a living or what they buy.  Businesses are already seeing the impacts of a changing workforce and customer base – where four distinct generations (Generations […]

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Capture and Sync Vehicle Information with a Single Device

John DeRango / Insurance, Research /

When out in the field, your goals are clear –quickly capture information about the damaged vehicle and help the insured feel confident about the claims process. That isn’t easy when your hands are full of devices—cameras, phones and maybe even a laptop. And it doesn’t get any easier back in your office when you’re manually transferring […]

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Thinking Beyond DRP to Deliver More Customer Choice, Better Service

John DeRango / Insurance, Research /

As consumers’ service delivery expectations continue to evolve, opportunities now exist for insurers to expand their repair shops network which provides not only an increased customer choice, but can also help to manage costs, reduce cycle times from First Notice of Loss (FNOL) through completion of vehicle repair. The industry is beginning to embrace all […]

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Analytics and Big Data

Susanna Gotsch / Insurance, Research /

A great deal is being written today about ‘big data’ and the ‘power of analytics’, whether it’s in the movie “Moneyball” or talked about as part of the added sophistication in this year’s political campaigns. There are numerous market dynamics that are driving the need for companies to use data and business analytics to drive […]

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