Perspectives

What’s Driving Repair Cycle Time?

Susanna Gotsch / Crash Course, Perspectives /

Young man mechanical worker repairing an old vintage car body in messy garage - Safety at work with protection wear (As published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair.  Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the […]

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When Will Safety Tech Really Make a Difference?

Susanna Gotsch / Crash Course, Perspectives /

Self drive car (As published in Insurance Networking News.) There has been a great deal of press and research released in the last several months that have begun to question the how and the when of the advanced safety systems that have begun to make strides within the market.  Specifically, what percent of the overall vehicle fleet/auto claim […]

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It’s Time to Make Telematics Actionable

Greg Bannon / Insurance, Perspectives /

http://farm3.static.flickr.com/2566/4167712704_54fe3d8f96_o.jpg (As published on Property Casualty 360.) Something is missing from the current discussion around telematics. Usage-based insurance (UBI) gets a lot of well-deserved attention, discussions around how telematics can be used in claims is growing, and the connected car vs. mobile vs. onboard diagnostics (OBD) as the dominate/preferred data collection method is being debated. But, […]

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More Total Loss Vehicles on the Horizon

Susanna Gotsch / Crash Course, Perspectives /

Driver in-attention has caused a traffic accident. Total loss frequency continues to be elevated as we head into the second half of CY 2016.  When looking at collision and liability losses the percent of vehicle appraisals flagged total loss for the 1st half of 2016 is the highest seen in the last six years (see Figure 1). In large part, much of […]

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A Deadly Cocktail for Claims: Mileage, Speed, and Driver Distraction

Susanna Gotsch / Crash Course, Perspectives /

resized_cocktail (This article was first published in Insurance Networking News.) With economic recovery and cheap gasoline prices, Americans have taken to the road again.  With many in the midst of planning for 2017, understanding how increased miles driven may drive up auto claim frequency further is top of mind.  In this article we’ll discuss some of […]

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Investing in Mobile Tech: The Way Forward

David Bliss / Insurance, Perspectives /

mobile_app_development Quick, what’s in your hand right now? If you’re like most people, it’s probably your mobile phone. In just a few short years, our mobile device has become the one thing we can’t live without. Each day we use it for everything from buying coffee, hailing rides, and taking photos to boarding airplanes, depositing checks […]

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Telematics in Auto Claims is Inevitable

Scott Palmer / Insurance, Perspectives /

self driving electronic computer car on road, 3d illustration (This article was first published in PropertyCasualty360.) The use of telematics data in claims likely holds more value for your organization than the use of this data in underwriting. This assertion may not be capturing many headlines, but telematics integrated into the claims process represents a powerful proposition for insurers and consumers. And, this technology […]

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Weather Events Lead to Higher Claim Counts in 2016

Susanna Gotsch / Crash Course, Perspectives /

shutterstock169702727---damaged-car-crop-600x338 (This article was first published in PropertyCasualty360.) Economic recovery, cheap gas prices, more vehicles on the road overall, and more miles driven per vehicle have been attributed with much of the increase in auto accident/claim frequency coming out of the recession, and in particular in CY 2015 and CY 2016 to date. Overall miles driven in […]

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Telematics in Claims – Discover the Possibilities

Hari Rao / Insurance, Perspectives /

ace article_hero The use of telematics data in claims likely holds tremendous value for your organization. In fact, driving data can transform claims. The challenge is how to operationalize the transformational power of telematics data in ways that are actionable and minimally disruptive to existing workflows. This infographic illustrates critical steps in the APD and Casualty claims […]

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