Perspectives

Streamlining Financial Data – a Win-Win

Bart Mazurek / Collision Repair, Perspectives /

If you think about it, body shops must keep several balls in the air; along with the day-to-day demands of running a small business, they manage inventory of in-stock parts, order parts for incoming jobs, schedule jobs, attract and retain the right labor to complete quality work, etc., etc.  In addition, they may also be […]

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A Repair Shop Marriage Made in Heaven

Bart Mazurek / Collision Repair, Perspectives /

Why It’s Important to Understand Your Shop Partners’ Workflow As a leader in CCC’s Solutions and Consulting Group, I have a broad view into the auto claims that CCC processes annually and the tools that enable this process. Our consulting group invests significant time each year working with our insurance carrier partners to help them […]

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Harvey: Trying to Gauge Impact

Susanna Gotsch / Perspectives /

To understand potential impact of Harvey on insurance losses to date, a comparison to past events can be instructive.  The following graph illustrates the impact on just total loss costs from several major weather events between 2003 and 2012. Superstorm Sandy was by far the most impactful, with both the volume and cost of the […]

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Rethinking the Business Case for Usage Based Insurance in Private Passenger Auto

Deke Phillips / Data, Perspectives, Telematics /

Strategize to Get the Most out of UBI Programs Several well-meaning experts in this space have written about the unsustainability of usage-based insurance (UBI) programs due to high costs and low returns. They argue that when you add up all of the acquisition, technology, and administrative expenses, as well as premium discounts or other incentives, […]

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Next Gen Hyperscale Expectations

Reza Roohalmini / Data, Perspectives, Telematics /

Data, Information, and Knowledge – The Trinity of Enterprise Value Based on the fundamental premise that data, information, and knowledge, are three intricate, indispensable, and interdependent elements, hyperscale systems – distributed computing environments that efficiently scale from a few servers to thousands of servers – are being built to unearth its untapped business values with unprecedented […]

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What’s Driving Repair Cycle Time?

Susanna Gotsch / Crash Course, Perspectives /

(As published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair.  Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the […]

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When Will Safety Tech Really Make a Difference?

Susanna Gotsch / Crash Course, Perspectives /

(As published in Insurance Networking News.) There has been a great deal of press and research released in the last several months that have begun to question the how and the when of the advanced safety systems that have begun to make strides within the market.  Specifically, what percent of the overall vehicle fleet/auto claim […]

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It’s Time to Make Telematics Actionable

Greg Bannon / Insurance, Perspectives /

(As published on Property Casualty 360.) Something is missing from the current discussion around telematics. Usage-based insurance (UBI) gets a lot of well-deserved attention, discussions around how telematics can be used in claims is growing, and the connected car vs. mobile vs. onboard diagnostics (OBD) as the dominate/preferred data collection method is being debated. But, […]

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More Total Loss Vehicles on the Horizon

Susanna Gotsch / Crash Course, Perspectives /

Total loss frequency continues to be elevated as we head into the second half of CY 2016.  When looking at collision and liability losses the percent of vehicle appraisals flagged total loss for the 1st half of 2016 is the highest seen in the last six years (see Figure 1). In large part, much of […]

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A Deadly Cocktail for Claims: Mileage, Speed, and Driver Distraction

Susanna Gotsch / Crash Course, Perspectives /

(This article was first published in Insurance Networking News.) With economic recovery and cheap gasoline prices, Americans have taken to the road again.  With many in the midst of planning for 2017, understanding how increased miles driven may drive up auto claim frequency further is top of mind.  In this article we’ll discuss some of […]

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