Crash Course

Industry Trends with Susanna Gotsch – June 2017

Susanna Gotsch / Crash Course, Trends /

CCC Industry Trends In order to understand the challenges facing our industry today, I thought it might be interesting to look at one specific vehicle that made the headlines when introduced, and continues to be among the top-selling vehicles in the U.S. every year – the 2015 Ford F150. Changes to its design and content, and subsequent impact […]

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Industry Trends with Susanna Gotsch – May 2017

Susanna Gotsch / Crash Course, Trends /

CCC Industry Trends Coming on the heels of a year where U.S. motor vehicle fatalities exceeded 40,000 for the first time in nearly a decade, and at the close of the month the National Safety Council deemed Distracted Driving Awareness Month, there has been a great deal of  media coverage of the dangers of distracted driving. To check […]

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Industry Trends with Susanna Gotsch – April 2017

Susanna Gotsch / Crash Course, Trends /

CCC Industry Trends Challenges for the auto industry continue to grow – near term automakers must make significant investment to meet the fuel economy standards of 54.5 mpg by 2025, continue to expand globally, and meet growing consumer demand for more features and safety technologies.  There is also immense pressure to develop vehicles that are semi- or fully-autonomous, […]

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CCC Information Services Inc. Publishes 2017 Crash Course Report

Abby Wilson / Company News, Crash Course /

It’s Happening: Technological and Digital Advancements Take Hold in Automotive Collision Industry CCC Information Services Inc. (“CCC”) announced today the availability of its 2017 Crash Course, an in-depth report that focuses on the trends and business drivers within the automotive collision industry. This year’s report, “It’s Happening”, examines the vast technological and digital advancements being […]

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Industry Trends with Susanna Gotsch – March 2017

Susanna Gotsch / Crash Course, Trends /

CCC Industry Trends Our theme for CCC’s 2017 Crash Course is “It’s Happening”.  In our report this year we look at how rapidly changing technology is driving change for the consumer, the vehicle, the insurer, and the repairer. Each play a key role in the automotive insurance and collision repair businesses, and each is responding to technology in […]

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Industry Trends with Susanna Gotsch – February 2017

Susanna Gotsch / Crash Course, Trends /

CCC Industry Trends Technology has changed the way that we all interact with one another and our surroundings, and even how we choose which companies to do business with.  Digital devices have become an ingrained part of everyone’s lives, with 92 percent of U.S. adults owning a cell phone (includes smartphones); 73 percent owning a desktop/laptop computer; 68 […]

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Industry Trends with Susanna Gotsch – January 2017

Susanna Gotsch / Crash Course, Trends /

CCC Industry Trends 2016 Auto sales in the U.S. set yet another record reaching 17.539M sales.  2016 also was the seventh consecutive year of annual sales gains, the longest streak since 1909-17. Despite record new sales, automakers are facing numerous challenges over the next several years – they must make significant investment to meet the fuel economy standards […]

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What’s Driving Repair Cycle Time?

Susanna Gotsch / Crash Course, Perspectives /

(As published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair.  Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the […]

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