Collision Repair

Role Insurers Play in Body Shop Success

Bart Mazurek / Collision Repair, Insurance /

When it comes to customer service, the claims process represents a great opportunity for all stakeholders. This is especially true in APD claims, where the right technologies, communication efforts, and coordination among participants can help the vehicle owner efficiently finalize his/her claim, fostering lifelong loyalty. What happens when there is a hiccup somewhere along the […]

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CCC Responds to Industry Feedback with Continued Support for EMS and Changes to CCC Secure Share™ Network

Michelle Hellyar / Collision Repair, Company News /

After listening to customers and industry stakeholders, CCC Information Services Inc. (CCC) today announced it will continue its support for the export of Estimate Management Standard (EMS) files. The company also announced today changes to its CCC Secure Share™ network (Secure Share), which leverages a cloud-based platform to enable the secure distribution of data between […]

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Streamlining Financial Data – a Win-Win

Bart Mazurek / Collision Repair, Perspectives /

If you think about it, body shops must keep several balls in the air; along with the day-to-day demands of running a small business, they manage inventory of in-stock parts, order parts for incoming jobs, schedule jobs, attract and retain the right labor to complete quality work, etc., etc.  In addition, they may also be […]

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A Repair Shop Marriage Made in Heaven

Bart Mazurek / Collision Repair, Perspectives /

Why It’s Important to Understand Your Shop Partners’ Workflow As a leader in CCC’s Solutions and Consulting Group, I have a broad view into the auto claims that CCC processes annually and the tools that enable this process. Our consulting group invests significant time each year working with our insurance carrier partners to help them […]

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Carwise Plugins for Body Shop Owners

Abby Wilson / Carwise, Collision Repair /

If you own an auto body shop, you know that repair appointments are the lifeblood of the business. If a potential customer has been in an accident, response time and speed are of the essence. At Carwise, we’ve launched 3 exciting and easy-to-use new plugins that make scheduling repair appointments instantaneous and painless for your […]

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CCC Introduces Open, Integrated Solution for Collision Repair Diagnostic Scanning

Michelle Hellyar / Collision Repair, Company News /

Powered by the CCC ONE® Platform, CCC® Diagnostics will enable diagnostics providers to integrate scanning results into workflow tools used by repair shops and insurers CCC Information Services Inc. (CCC) announced today it will provide an interface into its CCC ONE® Platform (CCC ONE) to enable any vehicle diagnostics provider to share scanning results with […]

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CCC® Direct Provides Shop Owners with Better Tools to Drive Efficiency and Quality at Their Shop

Abby Wilson / Collision Repair /

The New Solution Offers Checklists and Actionable KPI Dashboards CCC Information Services Inc. (CCC) announced today the availability of CCC® Direct, a new repair management tool that helps shop owners and managers implement, operationalize, and manage standard operating processes across their business. CCC Direct includes two key features ‘Checklists’ and ‘KPI Dashboards’ that work together […]

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Introducing CCC ONE Engage: A New and Improved Consumer Engagement Package

Abby Wilson / Collision Repair, Collision Repair Newsletter /

The modern consumer expects choices and convenience when doing business, and at the repair shop is no exception. How does a shop improve the customer experience and capture more new business? We’re launching CCC ONE Engage, a new consumer engagement add-on package that includes two brand new features to elevate your appointment scheduling and consumer […]

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Start Receiving Assignments Today with Open Shop

Abby Wilson / Collision Repair, Collision Repair Newsletter /

Getting assignments from insurance carriers used to require a direct repair relationship, but that’s changed with CCC ONE Open Shop. Open Shop allows insurance carriers to send assignments to any collision repair shop that uses CCC ONE, regardless of DRP participation. Over 90% of repair facilities using CCC ONE have received at least one Open […]

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Complete your Network Profile Today and Be Seen

Abby Wilson / Collision Repair, Collision Repair Newsletter /

If you’re looking for more assignments from insurance carriers, be sure to fill out your Network Management profile. When you complete your profile, participating insurance companies can view details about your business. The more detail you share, the better chance you’ll get found – no DRP required. Shops with completed profiles increase their visibility in […]

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