Collision Repair Newsletter

Introducing CCC ONE Engage: A New and Improved Consumer Engagement Package

Abby Wilson / Collision Repair, Collision Repair Newsletter /

Shot of a beautiful woman using her laptop in a coffee shop, seen through glass The modern consumer expects choices and convenience when doing business, and at the repair shop is no exception. How does a shop improve the customer experience and capture more new business? We’re launching CCC ONE Engage, a new consumer engagement add-on package that includes two brand new features to elevate your appointment scheduling and consumer […]

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Improve your Customer Experience: Part 3

Abby Wilson / Collision Repair Newsletter /

customer collecting her keys off the mechanic In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers.  In Part Two, we moved on to best practices during the scheduling and work in process stage.  Now, our third and final post will share tips on vehicle pick-up. We recommend that […]

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Carwise Reviews on Google Search Results

Abby Wilson / Carwise, Collision Repair Newsletter /

Focused young professional woman intently working on her laptop while sitting at her desk Sharing your shops customer-written reviews on Carwise is important to winning the business of customers that are searching online for body shops like yours.  Customers rely on online reviews to make purchasing decisions now more than ever before. With 1.9 million customer-written reviews, Carwise attracts over 2.5 million unique visitors per year.  Plus, many Carwise reviews now […]

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What is CCC Secure Share and What Does it Mean for Repairers?

Abby Wilson / Collision Repair Newsletter /

business, technology and internet concept - businessman pressing button on virtual screens With the amount of data shared across the internet daily, it’s no wonder data security is top-of-mind for many companies.  Collision repairers are no exception to this with the amount of data they share daily from insurers and then to third party application providers that contains personally identifiable information. CCC Secure Share™ is a newly […]

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Improve Your Customer Experience: Part 2

Abby Wilson / Collision Repair Newsletter /

Young smiling African American businessman relaxing on staircase and reading a text message on mobile phone. In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers.  Now, we’ll be moving on to best practices during the scheduling and work in process stage.  Stay tuned for our third, and final, post that will share tips on vehicle pick-up. After […]

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Fix it Right, Fix it Fast

Abby Wilson / Collision Repair Newsletter /

Male repair worker using tablet PC while standing by car in workshop Vehicles today are more complex than ever before, leaving shops with repairs that have a higher degree of difficulty and a smaller margin of error.  With hundreds of easily damageable wires, cameras, and sensors that come custom in today’s vehicles, the proper use of OEM repair procedures during a repair is a vital step in […]

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Improve Your Customer Experience: Part 1

Abby Wilson / Collision Repair Newsletter /

Mechanic talking with customerhttp://www.twodozendesign.info/i/1.png When looking for ways to boost your shop’s consumer service index (CSI), it makes sense to break it out by the three main communication touch points you have with your customers: first contact, scheduling and work in process, and vehicle pick-up.  As the first of our three-part blog series, we will start by reviewing best […]

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Join us in Support of the Future of Collision Repair

Abby Wilson / Collision Repair Newsletter /

Customer handshakes car mechanic after leaving the car for repair CCC is a long-time sponsor of the Collision Repair Education Foundation (CREF), which provides scholarships and support to students pursuing careers in various areas of the collision repair industry. Beginning in September, CREF will be hosting a series of career fairs and expos in locations around the country.  As a supporting partner, we want to […]

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Start Receiving Assignments Today with Open Shop

Abby Wilson / Collision Repair, Collision Repair Newsletter /

Car salesperson closing a deal Getting assignments from insurance carriers used to require a direct repair relationship, but that’s changed with CCC ONE Open Shop. Open Shop allows insurance carriers to send assignments to any collision repair shop that uses CCC ONE, regardless of DRP participation. Over 90% of repair facilities using CCC ONE have received at least one Open […]

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