2016 Auto sales in the U.S. set yet another record reaching 17.539M sales. 2016 also was the seventh consecutive year of annual sales gains, the longest streak since 1909-17. Despite record new sales, automakers are facing numerous challenges over the next several years – they must make significant investment to meet the fuel economy standards […]
Archive for January, 2017
We’ve been talking about consumer engagement and CSI a lot lately. We are committed to giving your shop the tools and updates necessary for you to provide top notch service to your customers. See how our services align with CSI best practices.
In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers. In Part Two, we moved on to best practices during the scheduling and work in process stage. Now, our third and final post will share tips on vehicle pick-up. We recommend that […]
Sharing your shops customer-written reviews on Carwise is important to winning the business of customers that are searching online for body shops like yours. Customers rely on online reviews to make purchasing decisions now more than ever before. With 1.9 million customer-written reviews, Carwise attracts over 2.5 million unique visitors per year. Plus, many Carwise reviews now […]
CCC Information Services Inc. (“CCC”) announced today that Andreas Hecht has joined the company as Senior Vice President and General Manager of a new business unit that will be focused solely on Original Equipment Manufacturers (“OEMs”). Hecht joins CCC from Inrix, a leading provider of traffic information, connected car services, and geo analytics that focuses […]