Archive for January, 2017

Industry Trends with Susanna Gotsch – January 2017

Susanna Gotsch / Crash Course, Trends /

2016 Auto sales in the U.S. set yet another record reaching 17.539M sales.  2016 also was the seventh consecutive year of annual sales gains, the longest streak since 1909-17. Despite record new sales, automakers are facing numerous challenges over the next several years – they must make significant investment to meet the fuel economy standards […]

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Improve your Customer Experience: Part 3

Abby Wilson / Collision Repair Newsletter /

In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers.  In Part Two, we moved on to best practices during the scheduling and work in process stage.  Now, our third and final post will share tips on vehicle pick-up. We recommend that […]

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Carwise Reviews on Google Search Results

Abby Wilson / Carwise, Collision Repair Newsletter /

Sharing your shops customer-written reviews on Carwise is important to winning the business of customers that are searching online for body shops like yours.  Customers rely on online reviews to make purchasing decisions now more than ever before. With 1.9 million customer-written reviews, Carwise attracts over 2.5 million unique visitors per year.  Plus, many Carwise reviews now […]

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Andreas Hecht Joins CCC to Lead New OEM Business Unit

Abby Wilson / Company News /

CCC Information Services Inc. (“CCC”) announced today that Andreas Hecht has joined the company as Senior Vice President and General Manager of a new business unit that will be focused solely on Original Equipment Manufacturers (“OEMs”). Hecht joins CCC from Inrix, a leading provider of traffic information, connected car services, and geo analytics that focuses […]

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