Archive for December, 2016

What’s Driving Repair Cycle Time?

Susanna Gotsch / Crash Course, Perspectives /

(As published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair.  Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the […]

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Industry Trends with Susanna Gotsch – December 2016

Susanna Gotsch / Crash Course, Trends /

As we head into the final weeks of 2016, the momentum for change is perhaps larger than we’ve seen in many years. Despite the daily headlines regarding companies like Google, Uber, MIT, Mobileye and others, the traditional car ownership model is not dead, and continues to drive the automotive insurance and collision repair industries. To […]

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