Archive for November, 2016

When Will Safety Tech Really Make a Difference?

Susanna Gotsch / Crash Course, Perspectives /

(As published in Insurance Networking News.) There has been a great deal of press and research released in the last several months that have begun to question the how and the when of the advanced safety systems that have begun to make strides within the market.  Specifically, what percent of the overall vehicle fleet/auto claim […]

Continue Reading →

What is CCC Secure Share and What Does it Mean for Repairers?

Abby Wilson / Collision Repair Newsletter /

With the amount of data shared across the internet daily, it’s no wonder data security is top-of-mind for many companies.  Collision repairers are no exception to this with the amount of data they share daily from insurers and then to third party application providers that contains personally identifiable information. CCC Secure Share™ is a newly […]

Continue Reading →

Improve Your Customer Experience: Part 2

Abby Wilson / Collision Repair Newsletter /

In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers.  Now, we’ll be moving on to best practices during the scheduling and work in process stage.  Stay tuned for our third, and final, post that will share tips on vehicle pick-up. After […]

Continue Reading →