Archive for September, 2016

More Total Loss Vehicles on the Horizon

Susanna Gotsch / Crash Course, Perspectives /

Total loss frequency continues to be elevated as we head into the second half of CY 2016.  When looking at collision and liability losses the percent of vehicle appraisals flagged total loss for the 1st half of 2016 is the highest seen in the last six years (see Figure 1). In large part, much of […]

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Industry Trends with Susanna Gotsch – October 2016

Hari Rao / Crash Course, Trends /

There has been a great deal of press and research released in the last several months that have begun to question the how and the when of the advanced safety systems that have begun to make strides within the market. Specifically, what percent of the overall vehicle fleet/auto claim count now has these systems; how […]

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CCC Introduces CCC Secure Share™ Network

Abby Wilson / Company News /

The network will use a cloud-based API and the CIECA Business Message Suite (BMS) to provide collision repairers with a more secure channel to exchange data CCC Information Services Inc. (“CCC”) announced today the launch of its CCC Secure Share™ Network (CCC Secure Share), a network using a cloud-based application program interface (API) that will […]

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A Deadly Cocktail for Claims: Mileage, Speed, and Driver Distraction

Susanna Gotsch / Crash Course, Perspectives /

(This article was first published in Insurance Networking News.) With economic recovery and cheap gasoline prices, Americans have taken to the road again.  With many in the midst of planning for 2017, understanding how increased miles driven may drive up auto claim frequency further is top of mind.  In this article we’ll discuss some of […]

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Investing in Mobile Tech: The Way Forward

David Bliss / Insurance, Perspectives /

Quick, what’s in your hand right now? If you’re like most people, it’s probably your mobile phone. In just a few short years, our mobile device has become the one thing we can’t live without. Each day we use it for everything from buying coffee, hailing rides, and taking photos to boarding airplanes, depositing checks […]

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Fix it Right, Fix it Fast

Abby Wilson / Collision Repair Newsletter /

Vehicles today are more complex than ever before, leaving shops with repairs that have a higher degree of difficulty and a smaller margin of error.  With hundreds of easily damageable wires, cameras, and sensors that come custom in today’s vehicles, the proper use of OEM repair procedures during a repair is a vital step in […]

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Improve Your Customer Experience: Part 1

Abby Wilson / Collision Repair Newsletter /

When looking for ways to boost your shop’s consumer service index (CSI), it makes sense to break it out by the three main communication touch points you have with your customers: first contact, scheduling and work in process, and vehicle pick-up.  As the first of our three-part blog series, we will start by reviewing best […]

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CCC DRIVE™ Platform Harnesses the Power of Telematics to Significantly Improve Claims Management

Michelle Hellyar / Company News, Insurance /

New suite of telematics-enabled claims offerings uses real-time driving data to automatically detect a crash, initiate the FNOL process, predict the optimal method-of-inspection, and determine the likelihood of physical injury at the moment of impact CCC Information Services Inc. (“CCC”), together with its affiliated companies, has launched a new suite of telematics-enabled claims offerings that […]

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