Archive for June, 2016

Industry Trends with Susanna Gotsch – July 2016

Hari Rao / Crash Course, Trends /

A quick comparison of older and newer models of vehicles whizzing by on America’s motorways can quickly illustrate just how much vehicle technology and styles have changed – not only are newer model bigger, but their designs are predominantly sleeker. As automakers have added content to their vehicles to improve vehicle safety and meet consumer […]

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CCC and Wurth USA Bring Accuracy and Efficiency to Job Costing for Collision Repairers

Abby Wilson / Collision Repair /

An electronic interface between CCC ONE® Repair Workflow and Würth’s SIS™ software will streamline how on-hand supplies are managed and recorded, eliminating rekeying and improving repair workflow   CCC Information Services Inc. (“CCC”) announced today it has created an electronic interface between its CCC ONE® Repair Workflow shop management software (“CCC ONE”) and Würth’s SIS™ […]

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The Next Generation of CCC ONE® UpdatePlus Delivers New Wave of Customer Engagement Functionality to Auto Repairers

Abby Wilson / Collision Repair /

CCC Information Services Inc. (“CCC”) announced today the availability of the new version of CCC ONE® UpdatePlus, a comprehensive customer service solution that helps repairers proactively communicate and engage with customers throughout the repair process, including post-repair satisfaction surveys. CCC ONE UpdatePlus now comes equipped with the ability to schedule customer appointments within the CCC […]

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CCC’s Carwise Surpasses 1 Million Customer-Written Reviews

Abby Wilson / Carwise /

Carwise captures real customer reviews, helping auto body shops showcase their work to consumers shopping for repair services. CCC Information Services Inc. (“CCC”) announced today that Carwise, its platform for providing consumers auto repair reviews and repair status information, now has more than one million customer-written reviews, becoming an industry-leading auto repair review service. Carwise.com […]

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Industry Trends with Susanna Gotsch – June 2016

Hari Rao / Crash Course, Trends /

This month we take a look at recent data on vehicles being sold and driven in the U.S. and the impact on costs within the automotive claims and collision repair industries. Light trucks sales are booming which has helped push the average new vehicle transaction price to over $33K. Increased supply of vehicles into the […]

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Measuring Cycle Time Performance

Susanna Gotsch / Crash Course, Perspectives /

(This article was originally published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair.  Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device […]

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