Archive for April, 2016

Industry Trends with Susanna Gotsch – May 2016

Hari Rao / Crash Course, Trends /

Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the time of their choosing. CCC’s own analysis of CCC ONE® Update Plus CSI survey details found that what was most valued by customers was the quality of the repair, customer […]

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2016: What About Claim Frequency?

Susanna Gotsch / Crash Course, Research /

Increases in auto claim frequency have been a topic of great interest to all in our industry.  Miles driven in the U.S. had been trending up slowly coming out of the recession, but when gas prices dropped, miles driven began to increase again.   Overall miles driven rose 3.5% in CY 15 versus the prior […]

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